Customer Reviews for VEVOR Laser Engraver, 20W, Laser Engraving and Cutting Machine with Enclosure Camera, Laser Cutter, 36000 mm/min, 500 x 320 mm Working Area, for Wood, Leather, Glass, Paper, Certain Metal, Class 1

one star for customer service. Had questions about unit on what should have come with item, where dose fan plug in, online chat. someone will contact me in 1 to 2 business days. I bought a press from this company also in the past. Rollers did not line up, same thine 1 to 2 business days. By the time they contacted me I had it fixed. That is why YouTube is so popular, you get your questions answered right away.

2nd fatal issue: machine working not engraving or cutting. raised urgent request for support they said 24 hours it would be looked at. several messages later by myself only seeking a response, 27 hours later no activity response nothing. customer response / warranty is ridiculous. 1st issue: broken and no one has got back to me other than an AI app. no contact number on website. have no idea where to go from here. love the product not the service after purchase. only a few months old. got an email a week later no service at all, problem not resolves. STILL NOT RESOLVED STILL WAITINF

It be a great machine if I can ever get it to complete a engraving

I have not been able to get a program download to work on this machine I need and orientation in setting it up to tutorials arnt helping

Machine faulty Takes 1 week to even get a reply. Do not buy one of these machines Top cracked on each side, laser not firing up. Have now had for 3 weeks and still only 1 reply from Vevor asking questions that I have already answered.

Pire achat , ne vous laissez pas avoir pour le prix. Impossible de faire des travaux propre. Ne revient jamais au meme endroit. De piètre qualité. Service nous dit 48h et meme apres plus de 1 semaines nous prend jamais au sérieux. Électronique et vevor fini ....fini..... Garantie tu ne doit pas acheter la ..

J'aurais dû acheter ce produit chez le concurrent, logiciel inadapté produit ne grand pas correctement très moche je ne peux pas proposer ce type de produit à mes clients je me le ferai vite renvoyer .je vous conseille d'acheter une x-tool

Comunicazione per un loro errore di invio e quindi richiesta di un reso ASSENTE,

I had very high hopes for this laser cutter! When I unboxed it, I followed the very limited instructions, plugged in all the things in all the places I was told, and when I turn on the power, it only makes a repeated beeping and rhythmical grinding noise. It never shows any lights in the front, no chance to connect to wifi, no response to anything. I have a ticket open, and in 4 days have exchanged 2 emails where they send me a link to a video for a different machine, and random suggestions to swap USB ports (which I've done to no effect). They refuse to contact me by phone or video so that they can actually see what's going on. They are stabbing at random solutions with no knowledge of what I'm experiencing. I'M HOPING THAT THIS BAD REVIEW WILL ALERT THEM TO MY NEED FOR A REAL SOLUTION!!!

After 6 uses. Aprox 3 hours run time it failed to find its home for a starting point, and won’t work now.