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VEVOR Folding Knee Scooter, Carbon Steel Steerable Knee Walker with Height-Adjustable Handlebar & Knee Pad, 12" All-Terrain Wheel, Dual Brakes, Leg Recovery Scooter for Injured Ankle Foot Knee, 350LBS

Customer Reviews for VEVOR Folding Knee Scooter, Carbon Steel Steerable Knee Walker with Height-Adjustable Handlebar & Knee Pad, 12" All-Terrain Wheel, Dual Brakes, Leg Recovery Scooter for Injured Ankle Foot Knee, 350LBS

Carbon Steel

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Der Roller ist gut, aber die Sitz bzw. Bank für das Knie / Unterschenkel ist sehr hart so das man nicht lange rollen kann, da das am Knie drückt.
0 people found this helpful
Customer Service Reply: Hallo! Wir freuen uns sehr, dass Sie Ihre Einkaufserfahrung mit uns geteilt haben. Das hilft uns sehr, uns zu verbessern. Vielen Dank für Ihr wertvolles Feedback!
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Jenny Jenny
Frau
Der Knieroller hat mir nach meinem Sprunggelenksbruch echt super geholfen. Was aber nervt: Die Bremse taugt kaum. Im Grunde kann man nur mit dem Fuß bremsen. Da sollte dringend nachgebessert werden.
0 people found this helpful
Customer Service Reply: Hallo! Wir freuen uns sehr, dass Sie Ihre Einkaufserfahrung mit uns geteilt haben. Das hilft uns sehr, uns zu verbessern. Vielen Dank für Ihr wertvolles Feedback!
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George George
user
Aluminium Alloy
I like the size of the wheels, which was my motiviation to get this scooter. It allows smoother travel over uneven surfaces, even an outdoor trail to "walk" our dog. They also make going up and down small changes in height simple. A couple of negatives -- the brake never really worked properly. At the start it was partially engaged and adjustment was not simple so I ended up releasing it entirely. The "parking" brake feature never worked at all. Brakes should be more easily adjusted, tool free, especially considering that the user is likely restricted to one leg! Another thing is the need to constantly re-tighten the knobs on the frame -- they come loose easily, but that's a minor nuisance. It's also a bit noisy in motion, but again, minor. If not for the negatives this would be a 5 star
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Customer Service Reply: Dear valued customer, Thank you for bringing your worries to our attention. We’re sorry for any hassle this has created. For more assistance, go to our "Contact Us" page online; it’s in the bottom navigation bar. Use this to submit a ticket for unresolved matters, and our after-sales team will work quickly to help. We appreciate your understanding.
Dianna Newcomb Dianna Newcomb
Mrs.
Aluminium Alloy
After having this scooter for four weeks. The breaks locked up for no reason. I'm dependant on the item to do everything. Now I'll have to take the break off in order to use it because I can't afford to purchase another or be without one.
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Customer Service Reply: Dear valued customer, Thank you for sharing your issues with us. We’re sorry for the inconvenience. For more support, check our "Contact Us" page online, in the bottom navigation bar. Through this, submit a ticket for unresolved problems, and our after-sales team will work quickly to resolve them. We appreciate your understanding.
Anita Anita
Mevrouw
Ik gebruik mijn kniescooter nu 3 weken. Hij begint nu al te kraken en het voorwiel staat scheef. Ik had verwacht dat de scooter steviger zou zijn maar ik wil hem voor geen goud missen want was is het een handig ding om te gebruiken.
0 people found this helpful
Customer Service Reply: Hallo! We stellen het enorm op prijs dat u uw winkelervaring met ons deelt. Het helpt ons enorm om onze website te verbeteren. Nogmaals bedankt voor uw waardevolle feedback!
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Mark Mark
Under proforming
Aluminium Alloy
Under proforming 2 Under proforming 2 Under proforming 2
I purchased this from Vevor directly and it had promised it would arrive in a couple days and it was longer then expected. I had purchased a nother unit (none Vevor unit) from a local health care provider and there is a big difference in the 2. The vevor one works but it is just cheaper and it shows. the brake drags even when it is setup correctly. I had sent in an email to support for them to only tell me the brake was fine. I also pointed out the brake was installed wrong but they told me it was fine. The front end was not aligned when it arrived so I had to do this with no instructions. Even with it aligned I feel like it is fighting me when i am using it. just does not roll as easy as the other unit I purchased. The bag on the front is cheap compared tot he competitors with their hard basket. I will admit the outdoor wheels and nice and do make it easier to go on grass, snow and Ice.
4 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Stephan Stephan
Mr.
Aluminium Alloy
Waiting to long, before it arrived 🤔
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
Maren Kretzschmar Maren Kretzschmar
Frau
Carbon Steel
Schlechte Qualität, Räder eiern und ein Rad ist nach 3 maligem benutzen abgefallen und lässt sich nicht mehr richtig fest anbringen.
0 people found this helpful
Customer Service Reply: Wir haben Ihre Anfrage zu diesem Problem erhalten. Unser Kundenservice-Team wird sich innerhalb von 24 Stunden mit Ihnen in Verbindung setzen und Sie unterstützen, bis Ihr Anliegen vollständig geklärt ist. Bitte behalten Sie den Status Ihrer Anfrage und die E-Mail-Benachrichtigungen im Auge.
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David Farren David Farren
Owner
Aluminium Alloy
The knee seat does not fit for my knee.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this . Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Frustrated in DE Frustrated in DE
Takes longer to get parts than it did to get the scooter!
Aluminium Alloy
I ordered this scooter to enable me to move around after ankle surgery. The price is right, the assembly was straight forward, the scooter was delivered within a few days of ordering, and the scooter was exactly what I needed...except for one problem. One of the rear tires would not hold air. I put the scooter together the day before my surgery and two days later, the back tire was flat and would not hold air. I'm non-weight bearing for 4-6 weeks so I figure I can get the issue resolved relatively quickly. WRONG. They're happy to replace the entire wheel and tire but it will take THREE WEEKS to arrive. Apparently, they can ship the full scooter from somewhere in the US but the parts have to come from a warehouse in China. That is some seriously poor planning.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.

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