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VEVOR Inflatable Floating Dock, 4.57 x 1.82 m Inflatable Dock Platform, Non-Slip Water Floating Dock Mat with Detachable Ladder & Portable Carrying Bag, Floating Platform Island Raft for Ocean Pool Beach

Customer Reviews for VEVOR Inflatable Floating Dock, 4.57 x 1.82 m Inflatable Dock Platform, Non-Slip Water Floating Dock Mat with Detachable Ladder & Portable Carrying Bag, Floating Platform Island Raft for Ocean Pool Beach

4.57 x 1.82 m

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SHAIMI SHAIMI
Très mauvaise qualité
4.57 x 1.82 m
Au moindre tirage, les attaches d’arrachés comme du papier
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Dock1234 Dock1234
Dock Disappointment
4.57 x 1.82 m
The idea is a good one, but the dock arrived with a small hole in it. I did not realize there was a hole until I bought a pump to inflate it, put it in the water, and saw bubbles. Upon inspection there was in fact a very small pinhole next to a seam. I have been trying to contact customer service FOR THREE WEEKS. They automatically close the ticket but never contact me other than the AI email saying my ticket will automatically be closed. This is the worst customer service I have ever experienced.
1 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Michael Smith Michael Smith
Mr.
4.57 x 1.82 m
Float received with a small leak. I have used the float one time and had to add air after 3 hours of use.
1 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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