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VEVOR Industrial Water Chiller, CW-3000(PRO), 150W Air-Cooled Industrial Water Cooler Cooling System with 12L Water Tank Capacity 18 L/min Max Flow Rate, for Laser Engraving Machine Cooling Machine

Customer Reviews for VEVOR Industrial Water Chiller, CW-3000(PRO), 150W Air-Cooled Industrial Water Cooler Cooling System with 12L Water Tank Capacity 18 L/min Max Flow Rate, for Laser Engraving Machine Cooling Machine

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44 reviews
noureddine daoudi noureddine daoudi
VP Ops
hi, I will need to ship back this item to you as explained last time, It's not cooling and I don't want to cool down at 20C, I will need 5C. thanks
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Dave Dave
Owner
Don't buy it. The pump is 33 lpm, not 65 lpm. They don't take it back. The spec are wrong.
0 people found this helpful
Customer Service Reply: Hi there! We’re sorry to hear you have concerns about the product not matching its description. We’ll create a ticket to get in touch with you soon. If we find any discrepancies from the description, we’ll fix them right away. Thanks for your feedback—it helps us deliver a better shopping experience!
nico nico
does not chill properly
very low quality. Does not chill water below 70 degrees. Also the Low water alarm was poorly wired and continuously ran. I had to open the machine to find wiring issue having never used it before. I will be seeking a refund
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
deceptively labeled deceptively labeled
This should not be advertized as a "Water Chiller"
This is labeled and advertised as a "Industrial Water Chiller", which in no stretch of the words is accurate. It does not chill whatsoever, unless you consider warmer than room temperature to be chilly. It has no capacity to reduce the temperature of the water to "chill" it. After purchasing this and discovering it could not accomplish what I had purchased it to do, I attempted to return it, but per the return policy I would've been required to pay full shipping. I settled for the offer for a partial reimbursement for the item that I cannot use. I really think this should be properly labeled a water radiator, or some other title that does not imply it can cool or chill the water, because it can't.
3 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns.We’re sorry to hear you have concerns about the product not matching its description.Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.If we find any discrepancies from the description, we’ll fix them right away.Also, if you need more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.

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