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VEVOR Industrial Water Chiller, CW-3000(PRO), 150W Air-Cooled Industrial Water Cooler Cooling System with 12L Water Tank Capacity 18 L/min Max Flow Rate, for Laser Engraving Machine Cooling Machine

Customer Reviews for VEVOR Industrial Water Chiller, CW-3000(PRO), 150W Air-Cooled Industrial Water Cooler Cooling System with 12L Water Tank Capacity 18 L/min Max Flow Rate, for Laser Engraving Machine Cooling Machine

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MP8 MP8
Migliorabile
La macchina nel complesso funziona bene, ci sono però alcuni aspetti da modificare per rendere l'esperienza d'uso più semplice. Nel dettaglio: 1. Manuale di istruzioni: va riscritto migliorando la parte tecnica. 2. Le istruzioni di accesso ai vari menù sono scritte in maniera incomprensibile. 3. Il modo d'uso del controllore elettronico, per quanto riguarda l'accesso ai menù, è a dir poco ORRIBILE! Ci sono migliaia di esempi di gestione menù sul mercato. Prendete spunto dalla concorrenza e modificate sta schifezza. 4. Le istruzioni relative alle modalità di funzionamento del chiller non sono comprensibili se chi lo usa non ha un background di refrigerazione. 5. Tubi di connessione circuito acqua: troppo poco spazio e troppo vicini per usare fascette metalliche in maniera semplice.
4 people found this helpful
Customer Service Reply: Grazie per il tuo feedback. Ci dispiace molto per le difficoltà che hai riscontrato con il prodotto. Abbiamo creato un ticket per aiutarti a risolvere questo problema. Il nostro team di assistenza clienti ti contatterà via e-mail e ti fornirà aggiornamenti fino alla risoluzione del problema. Controlla tempestivamente la tua casella di posta per ricevere i nostri messaggi.
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Tim Wetzel Tim Wetzel
Cooler
Fast shipping, however sloppy work, lid on tank not sealed correctly, and the warning alarm is always on no matter what I do, water flowing as it should but warning busser will not shut off when machine is turned on, instructions leave something to be desired, lacking in info, just a few things from keeping it from being an awesome machine.
5 people found this helpful
Water Chiller Water Chiller
Review
This is not a water chiller only a water circulator. Does not cool heated water and should not be called a water chiller.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Paul Lozano Paul Lozano
Owner
Easy to connect. However the chiller has never worked properly. After many calls with tech support and sending in video after video we still do not have a working chiller. The faulty unit needs to be replaced with a new unit. We are tired and fed up with VEVOR refusing to remedy the situation.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Dean Dean
Circulation pump failure
12 L/min
Unit Arrived and did not work. The circulation pump failed. Need to repalce it myself as the cost and hassle of sending it back outweighed the cost of simply replaceing the $50 pump
2 people found this helpful
Customer Service Reply: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
MB MB
User
Chiller does not cool nearly as well as the specs advertised. Like at all. Ultimately has become an expensive paper weight around the shop.
2 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for bringing your worries to our attention. We’re sorry for any hassle created. For additional assistance, go to our "Contact Us" page online; it’s in the bottom navigation bar. Use this section to submit a ticket for unresolved issues—our after-sales team is ready to help quickly. We appreciate your understanding.
tvilleron tvilleron
not worth the money
Bought this to use in our Lab. It was very loud did not have the ability to run on demand. The pump ran all the time and if the flow did not continuously flow it constantly alarmed. It was not quick to prime either. Quit working after a month of use spoke with warranty department they were supposed to send me an email explaining what next step was never heard back from them.
3 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for your feedback on your concerns. We apologize for any inconvenience. For further support, visit our "Contact Us" page online—find it in the bottom navigation bar. Submit a ticket here for unresolved problems, and our after-sales team will work promptly to resolve them. Thank you for your understanding.
Tazzman27 Tazzman27
Faulty cooler
Purchased as the price was good. Discovered the unit has no refergerant and will not cool. Now the challange is getting Vevor Customer service to help with this faulty chiller.
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Hugo Hugo
-
Er zit een onduidelijke beschrijving bij het apparaat, moet zelf proefondervindelijk de functies verkennen. Na 1 maand is het apparaat gestopt met werken. Ik zou verwachten dat na het melden van de storing het apparaat onder garantie direct omgeruild zou worden maar ik krijg via een onpersoonlijke helpdesk een instructievideo vanuit China om zelf het apparaat open te schroeven en electrisch door te meten! Ongelofelijk! Dit is geen goede service en ik zal ook niemand aanraden om bij VEVOR iets aan te schaffen!
0 people found this helpful
Customer Service Reply: Onze oprechte excuses voor het ongemak dat ons product heeft veroorzaakt. We begrijpen volledig de frustratie die kan ontstaan ​​door een storing tijdens het gebruik. We doen er alles aan om dit probleem zo snel mogelijk op te lossen. We zullen u per e-mail op de hoogte houden van de status van uw probleem; controleer alstublieft uw inbox voor verdere berichten.
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HSS HSS
Geschäftsführer
Der Kühler war bei uns nicht angekommen, trotz mehrer Mails konnte das Gerät nicht geliefert werden. lt. Aussage war das Gerät beim Spediteur gelagert und nicht mehr auffindbar. Eine Ersatzlieferung wurde zu dem vorab bezahltem Gerät nicht geliefert, ferner wurde uns der Kaufpreis erstattet. Das Gerät kann zu einem höheren Preis neu bestellt werden????
1 people found this helpful
Customer Service Reply: Wir haben festgestellt, dass das von Ihnen gemeldete Problem per E-Mail gelöst wurde. Wir freuen uns, dass Ihr Anliegen so schnell bearbeitet wurde. Sollten Sie weitere Fragen haben, können Sie sich jederzeit gerne wieder an uns wenden.
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