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VEVOR Industrial Water Chiller, CW-3000, 80W Air-Cooled Industrial Water Cooler Cooling System with 12 L Water Tank Capacity 12 L/min Maximum Flow Rate, for Laser Engraving Machine Cooling Machine

Customer Reviews for VEVOR Industrial Water Chiller, CW-3000, 80W Air-Cooled Industrial Water Cooler Cooling System with 12 L Water Tank Capacity 12 L/min Maximum Flow Rate, for Laser Engraving Machine Cooling Machine

12 L/min
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Customer Reviews

3 Out of 5
Based on 47 reviews
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47 Reviews
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Tazzman27 Tazzman27
Faulty cooler
Purchased as the price was good. Discovered the unit has no refergerant and will not cool. Now the challange is getting Vevor Customer service to help with this faulty chiller.
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Hugo Hugo
-
Er zit een onduidelijke beschrijving bij het apparaat, moet zelf proefondervindelijk de functies verkennen. Na 1 maand is het apparaat gestopt met werken. Ik zou verwachten dat na het melden van de storing het apparaat onder garantie direct omgeruild zou worden maar ik krijg via een onpersoonlijke helpdesk een instructievideo vanuit China om zelf het apparaat open te schroeven en electrisch door te meten! Ongelofelijk! Dit is geen goede service en ik zal ook niemand aanraden om bij VEVOR iets aan te schaffen!
0 people found this helpful
Customer Service Reply: Onze oprechte excuses voor het ongemak dat ons product heeft veroorzaakt. We begrijpen volledig de frustratie die kan ontstaan ​​door een storing tijdens het gebruik. We doen er alles aan om dit probleem zo snel mogelijk op te lossen. We zullen u per e-mail op de hoogte houden van de status van uw probleem; controleer alstublieft uw inbox voor verdere berichten.
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HSS HSS
Geschäftsführer
Der Kühler war bei uns nicht angekommen, trotz mehrer Mails konnte das Gerät nicht geliefert werden. lt. Aussage war das Gerät beim Spediteur gelagert und nicht mehr auffindbar. Eine Ersatzlieferung wurde zu dem vorab bezahltem Gerät nicht geliefert, ferner wurde uns der Kaufpreis erstattet. Das Gerät kann zu einem höheren Preis neu bestellt werden????
1 people found this helpful
Customer Service Reply: Wir haben festgestellt, dass das von Ihnen gemeldete Problem per E-Mail gelöst wurde. Wir freuen uns, dass Ihr Anliegen so schnell bearbeitet wurde. Sollten Sie weitere Fragen haben, können Sie sich jederzeit gerne wieder an uns wenden.
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noureddine daoudi noureddine daoudi
VP Ops
hi, I will need to ship back this item to you as explained last time, It's not cooling and I don't want to cool down at 20C, I will need 5C. thanks
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Dave Dave
Owner
Don't buy it. The pump is 33 lpm, not 65 lpm. They don't take it back. The spec are wrong.
0 people found this helpful
Customer Service Reply: Hi there! We’re sorry to hear you have concerns about the product not matching its description. We’ll create a ticket to get in touch with you soon. If we find any discrepancies from the description, we’ll fix them right away. Thanks for your feedback—it helps us deliver a better shopping experience!
nico nico
does not chill properly
very low quality. Does not chill water below 70 degrees. Also the Low water alarm was poorly wired and continuously ran. I had to open the machine to find wiring issue having never used it before. I will be seeking a refund
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
deceptively labeled deceptively labeled
This should not be advertized as a "Water Chiller"
This is labeled and advertised as a "Industrial Water Chiller", which in no stretch of the words is accurate. It does not chill whatsoever, unless you consider warmer than room temperature to be chilly. It has no capacity to reduce the temperature of the water to "chill" it. After purchasing this and discovering it could not accomplish what I had purchased it to do, I attempted to return it, but per the return policy I would've been required to pay full shipping. I settled for the offer for a partial reimbursement for the item that I cannot use. I really think this should be properly labeled a water radiator, or some other title that does not imply it can cool or chill the water, because it can't.
3 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns.We’re sorry to hear you have concerns about the product not matching its description.Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.If we find any discrepancies from the description, we’ll fix them right away.Also, if you need more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.

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