Customer Reviews for VEVOR Hot Box Food Warmer, 5-Tier Concession Warmer with Water Tray, 5 Pans, Single-door and Adjustable Shelves, Stainless Steel Food Warmer Cabinet, Ideal for Storing Pizza, Chicken, Restaurant

Arrived damaged. Dent in top see pictures.

The Hot Box Warmer arrived in poor condition with scratches, dents and stains, including inside the unit. Customer service is horrible. The company does not have a phone number so you deal with its representative via email correspondence. Never got to use the item because it would not turn on.

Purchased this unit for our BBQ restaurant — failed after 3 months of regular commercial use. The cabinet stopped maintaining temperature consistently and eventually stopped functioning altogether. Reached out to VEVOR customer service multiple times via email with zero response. No replacement, no refund, no acknowledgment whatsoever. For a commercial kitchen environment, this kind of product failure and complete lack of after-sale support is unacceptable. The price point is attractive but means nothing if the unit doesn't last and the company ignores you when it breaks. Save yourself the headache and spend more on a brand that stands behind their product.

The order received has scratches all over. The paint job on the side appears to falling apart. It looks like a used unit rather than a new one. Very disappointed.

When I first opened the box, the unit powered on and warmed up, but the first time I actually used it, the display was not functioning. After several inquiries, your team decided to send replacement parts for what is supposed to be a new unit. I used the unit again and discovered that it would no longer heat at all. I was then told by email that the replacement display parts would also fix the heating issue. Unfortunately, I was informed the parts were not in stock. At this point, I have a brand-new unit that I cannot use while waiting on parts. I requested that the unit simply be replaced, but that request was denied. It has now been three weeks since I began the return/repair process, and I still have not received the parts or even a tracking number. Last email said parts were now available should ship in 2 days. Been 2 business days and no tracking info. I purchased this unit for use in my business, and this situation has been extremely frustrating. I have also asked multiple times to speak with someone directly, but I have only received automated email responses. This has been a very disappointing experience so far. I would appreciate it if someone could review this situation and make it right as soon as possible.

I have had this warmer for three weeks. Display doesn't work. I have contacted your contacted your company problem has not been resolved.

Never arrived, Waited 3 weeks for a refund

this unit i bought is gagrabge it breaks every time i use they send me a new part it breaks again a day later i would not recommend this item ...........................