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VEVOR Hose Reel Cart, Hold Up to 53.3m of 15.9mm Hose (Hose Not Included), Garden Water Hose Carts Mobile Tools with Wheels, Heavy Duty Powder-coated Steel Outdoor Planting for Garden, Yard, Lawn

Customer Reviews for VEVOR Hose Reel Cart, Hold Up to 53.3m of 15.9mm Hose (Hose Not Included), Garden Water Hose Carts Mobile Tools with Wheels, Heavy Duty Powder-coated Steel Outdoor Planting for Garden, Yard, Lawn

175 ft

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Peter Peter
NSW
300 ft
This is a useful and good product with a unique design. However, after reading the description I was rather certain by looking at the pictures that this was designed for the uSA market and USA hoses. So, I wrote to customer service to confirm and was told by Marquez: " If the product is sold on the Australia website it is adapted to Australian requirements." When I received the reel it was clear that it was not adapted to the Australian market and fittings to adapt Australian hoses would need to be sourced (which cost ~ $40.00. I requested that the Australian website be updated to reflect the truth about this product. As of this writing no update has been posted. I use Hoselink and for one connection I needed: "US Thread Caravan Connector" for the female connector on the reel. The male end is more problematic and I needed a USA to Australian female to male and then aan Aystralia female to male click on to use with non-hoselink hose. In all it was a total pain trying to find the right parts, order and pay shipping charges. Vevor should do better. First know your own products better and two, offer a conversion kit when this is sold in Australia. Having said this, now that it's all working (finally!) I am quite happy with the purchase. Just be aware of the problems.
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Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
Fy Fy
Mr
175 ft
Cant get it to stop leaking
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Fy Fy
Mr
300 ft
Works fine but started rusting within a couple of weeks
0 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Steven Grellman Steven Grellman
Mr
300 ft
Overall concept is good. Build quality is at the lower end of the acceptable range. The reduced end of the tube sections that slot together for assembly were dimensional miss-matched resulting in very sloppy joints. This is particular noticeable on the the handle bar. If the dimensional tolerances were improved, it would be a very compelling item given the price.
0 people found this helpful
Mike Mike
Nice guy
Dual-Purpose
The wheel falls off every time you roll up the hose. The thread piece into the hose connection spins out as you roll the hose in.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Davide Davide
Sarebbe buono ma manca un pezzo
175 ft
Purtroppo non è incluso nella confezione il raccordo interno per attaccare il rotolo del tubo. Un pezzo estremamente difficile da trovare. È assurdo che non sia incluso in quanto rende il tutto inutilizzabile
0 people found this helpful
Customer Service Reply: Abbiamo creato un ticket per consentirti di seguire da vicino questo problema. Il nostro team di assistenza clienti ti contatterà via e-mail e ti fornirà aggiornamenti fino alla risoluzione del problema. Ti preghiamo di controllare regolarmente la tua casella di posta elettronica.
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Nathan Nathan
Poor design/manufacture and missing parts
175 ft
Arrived missing washers and fasteners. Threaded rod that spans the frame was not properly manufactured on one side and cannot be fastened. Hose connection in center pinches hose when winding on the drum and the drum listed for 175ft of 5/8" barely fits 100ft
0 people found this helpful
Customer Service Reply: We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved—please monitor ticket replies and email alerts.
Ruben Ruben
Mr
Dopo un anno è tutto arrugginito
0 people found this helpful
Customer Service Reply: Abbiamo ricevuto la tua segnalazione relativa a questo problema. Il nostro team di assistenza clienti si occuperà della tua richiesta entro 24 ore e continuerà ad assisterti fino alla risoluzione di tutte le tue esigenze. Ti invitiamo a controllare regolarmente la tua casella di posta elettronica e le notifiche via email.
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Tonbandman Tonbandman
Solide Basis, aber unbrauchbare Anschlüsse für Europa
175 ft
Eigentlich macht der Schlauchwagen einen sehr stabilen und wertigen Eindruck. Leider gibt es ein massives Problem, das ihn für den Einsatz in Kontinaleunropa nahezu unbrauchbar macht: NH 3/4" Gewinde: Der Wagen nutzt amerikanische NH-Anschlüsse. Inkompatibel: Diese passen nicht auf unsere Standard-3/4-Zoll-Systeme. Hoher Aufwand: Eine Nutzung ist nur mit massiven Umbauarbeiten möglich. Teure Adapter: Die Kosten für die nötigen Spezialadapter sind exorbitant. Wer keine Lust auf kostspielige Bastellösungen hat, sollte von diesem Modell leider die Finger lassen. Sehr schade um das ansonsten robuste Gestell.
1 people found this helpful
Customer Service Reply: Wir haben ein Ticket für Sie erstellt, um den Status Ihres Anliegens zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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Tristan Schramke Tristan Schramke
Homeowner
Regular Type
Hose reel looks great, but unrolling the hose causes the reel to constantly tip over creating more work that what it's worth. Would highly recommend buying one that has four wheels so it is more sturdy.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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