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VEVOR Heavy Duty Drawer Slides, 40.6 cm 226.8 kg with Lock Side Mount Rails, for Cabinets, Kitchen, Workbench, RV, 3-Fold Full Extension Ball Bearing Rails, Carbon Steel, with Screws & Nuts, 1 Pair

Customer Reviews for VEVOR Heavy Duty Drawer Slides, 40.6 cm 226.8 kg with Lock Side Mount Rails, for Cabinets, Kitchen, Workbench, RV, 3-Fold Full Extension Ball Bearing Rails, Carbon Steel, with Screws & Nuts, 1 Pair

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Jean-Francois Duval Jean-Francois Duval
Customer
DOA
0 people found this helpful
Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Vicente Vicente
No llegó
Nunca llego. Supuestamente estaba en mi ciudad a la espera de que lo pusieran en reparto. Se cambio el estado del envio a devuelto como si yo lo hubiera rechazado. Llame a la empresa de reparto y me dijo que nunca llego a mi ciudad. Me gustaria saber como reclamar.
0 people found this helpful
Customer Service Reply: Le ofrecemos nuestras más sinceras disculpas por las molestias causadas por nuestro producto. Comprendemos plenamente la frustración que puede ocasionar un mal funcionamiento durante su uso. Nos comprometemos a resolver este asunto con prontitud. Le enviaremos una actualización sobre su problema por correo electrónico; por favor, revise su bandeja de entrada para obtener más información.
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stax stax
mr
1500 mm
utter shit
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Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
Donald Bowling Donald Bowling
Drawer slides.
457 mm
I received the wrong product. I ordered 3- 18" 500lbs slides but received traffic posts.
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Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Bob Bob
Cheap, flimsy, doesn’t work properly
They twist and bend with hardly any weight on it, including sagging which is causing close contact to other surfaces, one side locks at the halfway point and other side doesn’t, making it inconvenient and annoying to deal with.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Spicher Spicher
Commande facturer mais jamais reçu
Une arnaque ! J’ai passer une commande en août , et je ne l’ai jamais reçu . Et impossible de contacter le service client !
0 people found this helpful
Customer Service Reply: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Jim Jim
disgruntled
I have 3 drawers I built in the back of my truck. The other 2 drawer slides just like this one work perfectly. Solid and hold plenty of weight with ease. This set had a rod that disengages the lock that holds the drawer open not attached properly so after loading the drawer and going to close it, I pushed the lever and it was sliding so I continued pushing the drawer in and it slammed to a halt halfway in destroying the catch that locks it open. I just looked to see what the warranty is since they are brand new and apparently there is absolutely no warranty unless you purchase one at checkout. If not for having 0 warranty time (I would have assumed at least 30 days) I would have given them 5 stars as the other 2 sets work perfectly fine.
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Mike Mike
Customer
1500 mm
Really bad experience came damaged sent in photos asked for a replacement ordered a fan at the same time that didnt even show up after its saying delivered and didnt even care to complain ill just buy another fan but these drawer rails are needed to finish a job and i cant even get customer service to do or say anything other then please send more pictures then send more pics of box like wtf send another god damn rail. Like who wants to take advantage of you for a 50 product. I sent you pics of a broken half there rail the other half never even came with it not my problem but you should really consider taking peoples word instead of asking for more pictures very disappointing not good business pratice to completely disregard someones pleas to send another product instead of asking for pictures.
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Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."

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