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VEVOR Outdoor Handrail 165LBS Load Handrail Outdoor Stairs Aluminum Stair Handrail 152 x 89.5 cm Outdoor Stair Railing Transitional Range from 0 to 30° Staircase Handrail Fits 4-5 Steps with Screw Kit

Customer Reviews for VEVOR Outdoor Handrail 165LBS Load Handrail Outdoor Stairs Aluminum Stair Handrail 152 x 89.5 cm Outdoor Stair Railing Transitional Range from 0 to 30° Staircase Handrail Fits 4-5 Steps with Screw Kit

152.6 cm

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Jim Jim
Retired
152.6 cm
I will NEVER shop at VEVOR again.... I tried to return a heated sweatshirt (actually I only wanted to exchange for a larger size) and they gave me a bunch of crap. Terrible customer service
0 people found this helpful
Customer Service Reply: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Brian Ostwald Brian Ostwald
Residential Builder
121 cm
Handrail worked great, problem was code required the ends to return to the posts in my state and I now need to order a new one in order to get my final inspection to pass. I wish they either offered an attachment that could be put in to do make the returns or have stated somes states building codes will not allow this style. They require this in my state to prevent purses, shirts, fire hoses, etc. from getting snagged on the projection. I'm going to be out 120 dollars now to remedy the situation plus the labor to install. Hopefully the holes are at least covered with the new rails.
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Customer Service Reply: Dear valued customer, thank you for your patience and cooperation. We are currently in the process of addressing your concerns and working diligently to provide you with a satisfactory solution. During this time, please keep an eye on your ticket and email for updates on the progress. Should you have any further questions or require additional assistance, feel free to reach out to us.
petit escalier petit escalier
je vais lle renvoyer quand je le recevrai car je n'en ai pas besoin
121 cm
je me suis trompé d'escalier . ce sont les mains courantes d'a coté que je voulais
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Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Bill Rundell Bill Rundell
Installation technician
121 cm
The hand rail is not acceptable for installation here in the USA. Local, State and international codes require it to be capable of handling up to 200 pounds. The handrail I received has a capacity of 165 pounds. I have attempted to return it with no success. I would like to exchange it for a steel handrail that meets the code.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."

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