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VEVOR Gun Safe for Handgun Biometric Fingerprint Pistol Safe 4-Way Access, for Bedroom Nightstand, Desks, Thick Steel Construction, with LCD Display, Automatic Lighting, Optional Silent Mode, Black

Customer Reviews for VEVOR Gun Safe for Handgun Biometric Fingerprint Pistol Safe 4-Way Access, for Bedroom Nightstand, Desks, Thick Steel Construction, with LCD Display, Automatic Lighting, Optional Silent Mode, Black

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Customer Reviews

4 Out of 5
Based on 125 reviews
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108 Reviews
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frank frank
Makkelijke installie - maar er zijn toch problemen
Side-Slide Single Rail Type
Makkelijke installatie, doch batterij compariment is niet ok batterijen vallen er makkelijk uit. Vinger print werk ook niet naar behoren
1 people found this helpful
Customer Service Reply: We hebben een ticket aangemaakt om dit probleem op te volgen. Onze klantenservice neemt per e-mail contact met u op en houdt u op de hoogte totdat het probleem is opgelost. Houd uw inbox in de gaten voor onze berichten.
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Mi*** Mi***
Ob die Beschreibung auf deutsch ist
Leider nichts und Beschreibung ist auf englisch
0 people found this helpful
Customer Service Reply: Wir haben ein Ticket für Sie erstellt, um dieses Anliegen weiter zu verfolgen. Unser Kundensupport-Team wird sich per E-Mail bei Ihnen melden und Sie auf dem Laufenden halten, bis das Problem gelöst ist. Bitte überprüfen Sie zeitnah Ihren Posteingang auf unsere Nachrichten.
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theintentionalanomaly theintentionalanomaly
DON'T TRUST THIS SAFE, THE WARRANTY OR VEVOR!!!
Side-Pop Screen Type
DO NOT EVER BUY THIS SAFE OR ANYTHING FROM VEVOR!!! I purchased this safe and it worked fine for a couple of months. Then the safe started not to operate with either the keypad or the fingerprint bio scan. NOT SOMETHING YOU WANT FOR A GUN SAFE!!! To top it off, I bought their little BOGUS warranty. Filed a claim. They asked for a video of the failure, which I thought was very odd, but okay...video sent. They respond and offer three options... 1. Have their techs send repair instructions...NOT. 2. Receive a replacement and return the defective unit 3. Keep the defective unit and get a 50% refund I chose option 2. Then I receive an email instructing me to RETURN THE DEFECTIVE SAFE FIRST. That wasn't even the best part. I am then supposed to track the package, and once it is shown as received in THEIR warehouse, they want ME to tell THEM it's there so they can send me another one!!! I have never been so offended in life. They can keep their warranty and their new unit. I will trash this safe where it belongs in the GARBAGE and NEVER do business with Vevor again! Oh...they don't say where I should store the GUN I have in the safe pending them receiving back the one I have and shipping me another one. I guess I'm supposed to just chunk it into the nightstand drawer. This is one sad company.
1 people found this helpful
Customer Service Reply: Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations. We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible. In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
Leopold Eberl Leopold Eberl
Artukel fehlerhaft
Top-Open Standard
Sg.Fa. Dieser Artikel ist fehlerhaft. Die Funktion -einschalten- lässt sich nur über den USB Anschluß einschslten bzw. in Betrieb nehmen, Obwohl die Batterien wurden 2xneue getauscht. da mit bleibt trotznem alles finster. Da es keinen Hauptschalter für Akkus gibt? Wen sich dieser Fehler nicht in Ordnuge bringt, wird diser Artikel zurückgesendet. M.b.G. Leopold Eberl
2 people found this helpful
Customer Service Reply: Hallo! Es tut uns sehr leid, dass Sie mit unserem Kundendienst unzufrieden waren, und wir nehmen Ihr Feedback sehr ernst. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben – Ihre Rückmeldung ist uns sehr wichtig, um dies zu beheben und uns zu verbessern. Wir haben festgestellt, dass das von Ihnen gemeldete Problem per E-Mail gelöst wurde. Wir freuen uns, dass Ihr Anliegen so schnell bearbeitet wurde. Sollten Sie weitere Fragen haben, können Sie sich jederzeit gerne wieder an uns wenden.
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cherguillaume2 cherguillaume2
Article non livré
Top-Open Standard
Article non reçu. Dépose en point relais au lieu du domicile.
2 people found this helpful
Customer Service Reply: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Nous vous présentons également nos sincères excuses pour les désagréments rencontrés lors de votre livraison. Nous avons pris note de ce problème et le transmettrons à notre partenaire logistique afin d'optimiser le processus. Merci pour vos commentaires, qui nous aident à améliorer nos services.
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Victor Nallen Victor Nallen
Vevor coffre de « table de nuit »
Top-Open Standard
Pas vraiment un coffre-fort, au mieux une boîte métallique mais le système d’empreintes digitales fonctionne bien. Correct pour le prix
0 people found this helpful
Customer Service Reply: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Vos commentaires sont précieux et nous aident à nous améliorer. Merci encore pour votre contribution !
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Mike Mike
Fingerprint eorked for a week
Top-Open Standard
Nice safe finger print option not so good shame
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Robert Robert
Owner
Side-Slide Single Rail Type
I have not recieved this package!
1 people found this helpful
Customer Service Reply: Dear Valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided you with updates via email. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Chris Chris
Utilisateur
Side-Slide Single Rail Type
Manque de puissance du ressort du coffre à plat. La puissance du ressort ne permet pas que la porte se relève automatiquement. Il faut l'ouvrir à la main !!! Dès réception du produit j'ai contacté vevor pour recevoir un simple ressort mais je ne l'ai jamais eu !
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Robert Robert
Mr
Side-Pop Screen Type
It looks nice, but one of the keys is broken. Will see what happens and Vevor going to do. Stay tuned
1 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.

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