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VEVOR Gas Pressure Washer 3600 PSI and 9.8 L/min, Full Copper Pump, Spray Gun and Wand, 5 Nozzle Set, 7.9m Hose Gas Powered Pressure Washer for Cars, Fences, Driveways, Homes, Patios, Furniture

Customer Reviews for VEVOR Gas Pressure Washer 3600 PSI and 9.8 L/min, Full Copper Pump, Spray Gun and Wand, 5 Nozzle Set, 7.9m Hose Gas Powered Pressure Washer for Cars, Fences, Driveways, Homes, Patios, Furniture

3600 PSI Freestand

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Toddy Toddy
retired peace officer
4400 PSI Horizontal
I received the pressure washer and as soon as I opened the box I noticed that the manifold pipe was in 2 pieces and I related this to customer service with 3 pictures and the reply was a new piece will be on it's way and that was 2 weeks ago and yet to hear anything more...I tried to load those 3 pics again but would not upload.
2 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Simone Simone
Lancia arrivata rotta
Lancia arrivata rotta  2 Lancia arrivata rotta  2 Lancia arrivata rotta  2
Il pacco si presentava pressoché integro ma all’interno ho avuto la sorpresa…olio sparso un po ovunque e lancia rotta…
2 people found this helpful
Customer Service Reply: Abbiamo ricevuto la tua segnalazione relativa a questo problema. Il nostro team di assistenza clienti si occuperà della tua richiesta entro 24 ore e continuerà ad assisterti fino alla risoluzione di tutte le tue esigenze. Ti preghiamo di controllare regolarmente la tua casella di posta elettronica e le notifiche via email.
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Maurizio Maurizio
Negativo
Negativo 2 Negativo 2 Negativo 2
Molto scontento, la macchina è arrivata oggi , danneggiata. Serbatoio schiacciato, cerchio della ruota scheggiato, tubo della pompa con segni di sfregamento. Manca pure una confezione di olio da mettere nel motore. In una trinciatrice acquistata da un altro negozio online, sempre con lo stesso motore, hanno mandato pure il lubrificante necessario. L'idropulitrice costa 300 euro praticamente e mandarla senza olio mi pare scorretto. Finora con vevor mi ero trovato benissimo, ho comprato diverse attrezzature, ma questa volta sono molto deluso. Domani provo a metterla in moto , spero non ci siano altri problemi.
3 people found this helpful
Customer Service Reply: Ci scusiamo sinceramente per l'inconveniente causato dal nostro prodotto. Comprendiamo pienamente la frustrazione che potrebbe derivare da un malfunzionamento durante l'utilizzo. Ci impegneremo a risolvere la questione il più rapidamente possibile. Vi forniremo un aggiornamento in merito al problema via e-mail; vi preghiamo di controllare la vostra casella di posta per ulteriori comunicazioni.
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Carlos G Carlos G
Worked once
3600 PSI Freestand
Worked once 1
It literally worked one time and now will run but doesn’t have any pressure. I think the pump is bad already. 0/10 wouldn’t recommend
0 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Louis Louis
nettoyeur
Le nettoyeur a basculé sur le côté et depuis, il ne fonctionne plus ..... Il n'y a aucun service après vente!!! Je ne sais que faire !! C'est la cata!!
1 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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John John
Not so happy pressure washer owner
My pressure washer broke before much use and Vevor is zero help so far. It's just a little shaped pipe that i could install in 2 minutes, but they do not offer any way of getting parts and I am done trying.
1 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
K Mil K Mil
Defective unit which Vevor will not fix
4400 PSI Horizontal
Defective unit which Vevor will not fix 1 Defective unit which Vevor will not fix 1 Defective unit which Vevor will not fix 1
I purchased the 4400 PSI model. I followed all directions including filling the engine oil and replacing the shipping plug with the breather plug. I made sure that I had water flowing and purged all air before starting the engine. I fired it up and power washed for about 5 minutes. I went back to change the nozzle and noticed that the pump oil was boiling. It got so hot that the sight glass and breather plug both melted, dumping boiling hot pump oil all over my lawn. The bypass relief valve is clearly defective and likely the pump head as well. I have spent a month back and forth with Vevor and they DO NOT stand behind their product. They’ve sent a replacement sight glass but refuse to fix the actual defect that caused an almost immediate meltdown. Their support is terrible. They take a week to respond and then they don’t actually read what I write or look at the pictures submitted. At one point they accused me of not putting in the breather plug. My pictures and a video show the oil at a full boil with the breather plug in place. Had I have pulled the plug during this, the oil would have erupted out of the top. If you’re looking at a Vevor power washer, save your money. Buy something higher quality that the manufacturer will support. I’ve been a loyal Vevor customer but now I will NEVER purchase anything with an engine from Vevor again.
1 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Roberto A. Brandon Roberto A. Brandon
Shipping problems false promises
3600 PSI Freestand
After 2 weeks of buying this items I still have not received all packages. Customer service promised a Refund so I went to Home Depot and bought what I needed at a higher price of course. Now they refused to give me the Refund and I still haven’t got my full order. Customer service promised me a tracking number and I’m still waiting for it. Stay away from VEVOR
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Frederic Frederic
Arriver endommagé
Support de moteur est croche est arriver endommagé
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Tommy Perkey Tommy Perkey
Not Happy with Product or Customer Service
3600 PSI Freestand
Item arrived with damaged parts. The hose adapter was damaged during shipping and the soap box was broken. Tried contacting Vevor for help and never heard back from them. Maybe this review will get their attention but I doubt it. This review won't even let me upload pictures. Do better Vevor!
1 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.

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