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VEVOR Post Hole Digger Gas Powered, 52CC 1450W Earth Auger, Gas Auger with 150mm & 250mm Auger Drill Action Design Bits & 3 Extension Rods, Post Fence Hole Digger for Farmland Garden Plant, Orange+Black

Customer Reviews for VEVOR Post Hole Digger Gas Powered, 52CC 1450W Earth Auger, Gas Auger with 150mm & 250mm Auger Drill Action Design Bits & 3 Extension Rods, Post Fence Hole Digger for Farmland Garden Plant, Orange+Black

150mm & 250mm 52 cc

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976 reviews
Ginger West Ginger West
Shipping damage issue
We purchased the post hole digger and when we received it the box was damaged which caused the cover to be cracked/damaged - reached out to Vevor customer service by email as that is the only way you can “talk” to anyone, what I thought was the final resolve Vevor was sending us a replacement cover - here we are 3 weeks in and the only thing I am getting is emails asking to send an amount for compensation, no longer offering to send cover and will not respond as to why this is no longer an option. I just make this post to say be cautious in the event that you have to deal with customer service.
1 people found this helpful
Customer Service Reply: Dear valued customer, we hope this message reaches you well. Following our recent conversations and the agreement we came to, we’re writing to let you know that we’ve completed the actions needed to address your concerns. We’re truly sorry for any inconvenience or frustration this situation brought about—your satisfaction is incredibly important, and we’re determined to set things right.
Jason Pollard Jason Pollard
Vector post hole digger
Vector post hole digger  1 Vector post hole digger  1 Vector post hole digger  1
Junk fired up and it was wide open without my hand on the throttle and grabbed my pants and before I new it we were both on the ground my legs got twisted up like a twisler I was fighting for my life to hit the kill switch
1 people found this helpful
Customer Service Reply: Thank you for providing the photos and information. We are very sorry to hear about your experience and injury. Gas-powered augers are powerful tools that require careful handling and operation in accordance with the safety instructions provided in the manual. For safety reasons, please do not continue using the unit while this matter is under review. We have forwarded the details to our support team for investigation and will follow up with you as soon as possible regarding the next steps. We appreciate your patience and wish you a speedy recovery.
Paul Feazell Paul Feazell
Buyer
Buyer  1 Buyer  1
Post hole auger damaged and not working sent video and I was left spinning in the wind for 4 days now without a return label or an exchange item. Will accept smaller auger with rebate if bigger one not available. Vevor returns are an adventure. Already sent video to a Nichole on Vevor chat function
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Jaasai Jaasai
Rivota
Rivota 1
The engine starts and revs normally, but the auger does not rotate. It only accelerates and does not transfer power. There is a strong burning smell, similar to burnt brake or clutch material. The unit is not functioning properly and I am requesting warranty service.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Alvin Dale Powell Alvin Dale Powell
Owner Raven Branch Farm
Owner Raven Branch Farm 1
Arrived damaged and cant crank it to operate. I'll be glad to amend review depending on speed and quality of customer service. As of now, it is junk. Not my typical experience with Vevor.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Susel Stebbins Susel Stebbins
Horrible customer service!!!
Horrible customer service!!! 1 Horrible customer service!!! 1
The item arrived damaged. The throttle trigger was broken off. I am currently on week 2 of trying to get my money back and return this crap and they keep giving me the run around. Do yourself a favor and buy an American product. They dont have a live customer service or phone number so everything is done via email messages. It's not worth the money.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Lars Lars
Sir
Sir 1
Auger came later than estimated on website (or would have purchased somewhere else). Ran for 1 minute before engine seized. Attempted to get a refund for purchase through Vevor but I'm not getting any response as the automated system has indicated. 24 hours to get an automated response that says to wait up to another 48 hours. Now waiting several days and nothing. Buyer beware.
2 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Thomas warren Thomas warren
Post hole digger
Post hole digger 1
Used it twice and now it will run but the auger won’t turn. That’s a pretty expensive use basically one use for 5 minutes. Won’t be replacing it
7 people found this helpful
Customer Service Reply: Dear valued customer, Your trust in us means a lot, so we’re truly sorry to hear you’ve had a frustrating experience. Please know we don’t take your feedback lightly—addressing your concerns is our top priority right now. To get you the support you need, our dedicated after-sales team is ready to help via the "Contact Us" page on our website. Thank you for giving us the chance to make this better.
Rachel Sanders Rachel Sanders
63CC Gas Auger
Auger did well on the first few holes. But then the shaft locked up and would not turn and would not crank. Requested a refund.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Martha Martha
brand new, won't start
I assembled the 50cc Vevor auger, pulled the starter and absolutely nothing happened. It's too late to return, so I am left with this and no post holes-lesson learned!
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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