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VEVOR Post Hole Digger Gas Powered, 52CC 1450W Earth Auger, Gas Auger with 150mm & 250mm Auger Drill Action Design Bits & 3 Extension Rods, Post Fence Hole Digger for Farmland Garden Plant, Orange+Black

Customer Reviews for VEVOR Post Hole Digger Gas Powered, 52CC 1450W Earth Auger, Gas Auger with 150mm & 250mm Auger Drill Action Design Bits & 3 Extension Rods, Post Fence Hole Digger for Farmland Garden Plant, Orange+Black

150mm & 250mm 52 cc

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knadeau63 knadeau63
Final missing items of a $500 order
This is the final item of a $500 order that never arrived. I tried to contact customer service, but their phone number does not work. So I have had to use email. And they still have not resent the item or issued a refund after over a month. All they want is a picture or a video. I am still at a loss as to how you are supposed to take a picture or a video of an item you never received? Maybe one of ya'll can enlighten me as to how to accomplish this? But after a month, I still have not received the item I paid for, not have they issued a refund. Your taking a huge risk of losing your money with this company. Do not recommend doing business with them.
1 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
jagedgeoff jagedgeoff
Garbage product they do not honor their guarantee. All they do is fight you.
After four different people on the crew, trying to start the chainsaw following the directions to a T watching the videos it still would not start and them not acknowledging anything. Their guarantee is garbage. I didn’t even take this out of the box the other product I got from them still has not even started and won’t I had to go buy another product from a local store to get the job done stay away from this company and their cheap crap.
2 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
coryg6983 coryg6983
The user did not leave any written comments.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, Please, if you need more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
ro*** ro***
Will not run , customer service does not understand
Will not start. Customer service terrible. Assembled per instruction and put tru fuel premixed ethanol fuel, brand new can. Pulled to start, ran for 5 seconds and will not start. Customer Service wanted a video of it running. IT WILL NOT RUN IT WILL NOT RUN. PURCHASED 1 YEAR WARRANTY, 3 days without needed auger
1 people found this helpful
Customer Service Reply: Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations. We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible. In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
Kevin Daniel Kevin Daniel
Mr.
It's listed as delivered, byt item was never delivered. I waited for over 4 weeks.
1 people found this helpful
Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed . Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Todd Todd
Auger
Won’t start!!! How do I return it???
1 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Nelson Manning Nelson Manning
Chief Engineer
Only used 1 time to test it out ran fine the first time .After that the machine woukd not start up again very disappointed with this product .Even customer service hung up on me 2 x so didn't bother to try to call back again obviously there not gonna stand behind there product .Fon t waste your time or money with this totally disgusted with the product from the word go
1 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Robert Perigo Robert Perigo
Owner
It was very hard to start when I got it. Had to adjust the carburetor and hard to start after you stop it
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Justin Justin
Waste of money
Broke first use 2 seconds after starting it blow up in my face something inside the motor failed probably never tightened right
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Carlisi Carlisi
Pierre
150mm & 250mm 52 cc
Très difficile à mettre en route ..(air dans le circuit carburateur).. mais quand elle démarre, on peut faire du beau travail !
0 people found this helpful
Customer Service Reply: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Vos commentaires sont précieux et nous aident à nous améliorer. Merci encore pour votre contribution !
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