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VEVOR Fire Pit Spark Screen Round 27", Reinforced Heavy Duty Steel Metal Cover, Outdoor Firepit Lid, Easy-Opening Top Screen Covers Round with Ring Handle for Outdoor Patio Fire Pits Backyard

Customer Reviews for VEVOR Fire Pit Spark Screen Round 27", Reinforced Heavy Duty Steel Metal Cover, Outdoor Firepit Lid, Easy-Opening Top Screen Covers Round with Ring Handle for Outdoor Patio Fire Pits Backyard

Round 27 inch

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159 Reviews
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Denis Denis
Soudure
Une soudure à brisé après quelque feux
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Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Anonymus Anonymus
Glut kann gut durch die Naschen fliegen
Round 20 inch
Hält nicht wirklich gut die Funken ab
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Customer Service Reply: Wir haben ein Ticket für Sie erstellt, um den Status Ihres Anliegens zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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VEVOR Customer VEVOR Customer
Diameter is actually 19 inches not 20
Round 20 inch
Tedious to align panels during assemble Did not come with lock washers, used own Measurements are actually 19 inches diameter not 20 Overall good quality
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Rams Rams
Sassy
Note this is shown on the website along with the 28" fire pit but it is too small to fit securely over the outer diameter, which seems to be the intent. It is also too large to fit securely on the rim of the 28" pit. The 30" size probably what is needed for the 28" fire pit, but it is out of stock.
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Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
BobbyD BobbyD
Incorrect dimension
Round 20 inch
This cover is only 19 inches across NOT 20 inches. It barely fit my 20 inch fire pit being it only 19 inches. Made it work but beware dimension is out 1 inch. Other than that it is a great cover thats why I gave it Good stars👌 but rated it low.
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Customer Service Reply: Dear valued customer, Thank you for bringing your worries to our attention. We’re sorry for any hassle created. For additional assistance, go to our "Contact Us" page online; it’s in the bottom navigation bar. Use this section to submit a ticket for unresolved issues—our after-sales team is ready to help quickly. We appreciate your understanding.
JDH JDH
Warped after first burn
The screen was fairly easy to put together and worked well before placing it on our pit to cover a small fire. After our fire burned down the screen warped and no longer slides open easily. I loved the idea of the opening "door" but will likely buy a regular domed screen without the opening capability.
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Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer high-quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality, and we are always working to improve. If there is anything specific you feel could be better, or if you need further assistance, please visit our "Contact Us" page, which you can find in the bottom navigation bar of our website.You can submit a ticket there, and our customer support team will reach out to you via email with updates until your concern is fully addressed.
Steve B Steve B
Cheap
I needed a screen for my firepit that was bigger than 36 inches, this was the only one I could find. The parts did not fit together on half of it. This aaffects opening and closing. I would have returned it but it is the only cheap option.
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Customer Service Reply: Dear valued customer, Thanks for letting us know your concerns. We apologize for any inconvenience this has led to. For further support, please visit our "Contact Us" page online, found in the bottom navigation bar. Submit a ticket there for unresolved issues—our after-sales team is standing by to resolve them promptly. Thank you for your patience.
Eli Eli
Be careful on size
Product seems to be decent quality. Assembly is not overly difficult, but does go easier with an extra set of hands. That being said, the sizing is very misleading. Bought a 36" screen for my 36" firepit. The entirely of this screen, including the handle fits INSIDE the pit. The dimensions on the site are not clear. Customer service was challenging to engage. Not resolved yet, but buy with caution.
0 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Phil Phil
False advertising: not stainless, not rust resistant
Round 20 inch
False advertising. After 1 night of rain, the metal was rusting. It's not stainless steel. And it's not rust resistant. Lies. Never buying poor quality crap from vevor again
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."

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