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VEVOR Electric Winch, 6100 kg Load Capacity, 12V DC Truck Winch with Φ9.5 mm x 24 m Synthetic Rope, Wireless & Wired Remote Control, Suitable for Towing Off-Road SUV Jeep Trailer Boat

Customer Reviews for VEVOR Electric Winch, 6100 kg Load Capacity, 12V DC Truck Winch with Φ9.5 mm x 24 m Synthetic Rope, Wireless & Wired Remote Control, Suitable for Towing Off-Road SUV Jeep Trailer Boat

13500 lbs
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Customer Reviews

4 Out of 5
Based on 367 reviews
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343 reviews
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Jeff Jeff
owner
13500 lbs
I ordered it a month ago. never received it and now there asking for my review
1 people found this helpful
Customer Service Reply: We sincerely apologize that you haven’t received your package yet.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Alexandre Alexandre
President
13500 lbs
Deja sauter utiliser 3 fois je trouve sa plate avoir payer autant cher pour quel ne puissent faire plus longtemps que sa
1 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Tony Tony
Chief
13500 lbs
SCAMMERS CROOKS THIEVES SCAMMERS CROOKS and THIEVES SCAMMERS CROOKS and THIEVES do not buy anything from this crooked company they will take your money send wrong items an do nothing about it.
0 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Baumgart Baumgart
Treuil fantôme.
13500 lbs
Bonjour. Je n'ai jamais eu le treuil ! En cause , le service UPS.
0 people found this helpful
Customer Service Reply: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Nous vous présentons également nos sincères excuses pour les désagréments rencontrés lors de votre livraison. Nous avons pris note de ce problème et le transmettrons à notre partenaire logistique afin d'optimiser le processus. Merci pour vos commentaires, qui nous aident à améliorer nos services.
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Ribeiro Ribeiro
Thomas
13500 lbs
Produit de mauvaise qualité aucune utilité utilisé 2/3mois commence à brûler après 2min d'utilisation À fuir
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Antonio Antonio
Cabrestante electrico
13500 lbs
Se deberia de indicar con las caracteristicas del producto que Solo Funcionara las 3 promeras veces luego le puedes tirar
2 people found this helpful
Customer Service Reply: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Chris Galant Chris Galant
Faulty product
13500 lbs
Doesn't work customer service wont respond pretty dissipointed out almost 400 bucks no overs to exchange or refund
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Steven Steven
Owner
13500 lbs
Gears locked up in it while winching myself out and quit pulling very disappointed didn't last 5 months used maybe 6 times
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Bernardo Rodriguez Bernardo Rodriguez
No good product
13500 lbs
I just used for 3 times and now only run for 1 side.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
King King
Mr.
13500 lbs
I bought this winch to replace an aging 12,000lb winch from Harbor Freight that had served me well for years. Sadly, the 13,500lb winch from Vevor is no where near is capable as my old winch. It seems to be equivalent to the 3500lb winch on my ATV. I am in the process of trying to secure a refund and return the defective product.
2 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.

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