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VEVOR Electric Winch, 6100 kg Load Capacity, 12V DC Truck Winch with Φ9.5 mm x 24 m Synthetic Rope, Wireless & Wired Remote Control, Suitable for Towing Off-Road SUV Jeep Trailer Boat

Customer Reviews for VEVOR Electric Winch, 6100 kg Load Capacity, 12V DC Truck Winch with Φ9.5 mm x 24 m Synthetic Rope, Wireless & Wired Remote Control, Suitable for Towing Off-Road SUV Jeep Trailer Boat

13500 lbs
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Customer Reviews

4 Out of 5
Based on 367 reviews
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Marc70 Marc70
Excellent customer service
13500 lbs
Bought and tried it before installing, everything worked great. Installed and it wouldn’t winch out, but would free spool and winch in. When taking out the switch box, it would winch in or out, but reinstalling wouldn’t work, even retightening the bolts didn’t fix it. Several back and forth with Vevor, I was offered a new winch or full refund. I’m taking the cash and I’ll figure out the relay later. 😁👍
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
vsmcke vsmcke
13500 lbs
The user did not leave any written comments.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, Thank you for taking the time to leave a review. We noticed that no additional comments were included. If you need any assistance with your order or have any questions, please visit our Contact Us page, which you can find in the bottom navigation bar of our website. Submit a ticket for any unresolved issues, and our after-sales team will be happy to assist you as quickly as possible.
charlesshupe327 charlesshupe327
SCAM YOU ON ITEMS
13500 lbs
ITEM DOES NOT WORK THEY WANT ME TO PAY 85.00 SHIPPING TO RETURN
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket #[Ticket Number 464717197957120] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
ma*** ma***
la qualità è scesa ancora ma il prezzo no
13500 lbs
aquiesto qualche mese fà messo i n funzione ho notato subito che era molto più lento del precedete stessa provenienza stesso tutto io lo uso per sollevare un cestello su una barca solleva 230 kg massimo dovrebbero essere bazzeccole per i chili dichiarati dal costruttore ne cambio i n media uno all'anno perche si rompe la frizione ma questo forse è dovuto a un uso un po più frequente che a un vericello da macchian o camion purteoppo mi vedro costretto a cambiare marca e prodotto
0 people found this helpful
Customer Service Reply: Grazie per il tuo riscontro. Ci dispiace che il problema riscontrato con il tuo verricello elettrico VEVOR (capacità di carico: 13.500 libbre) ti abbia causato dei disagi. Abbiamo incaricato un nostro specialista di contattarti entro 48 ore tramite il ticket n. 464422453707776 per proporti una soluzione adeguata. Ti invitiamo a controllare l'indirizzo e-mail associato al tuo ordine e a risponderci.
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Joao Ricardo Rocha Joao Ricardo Rocha
Solenoid doesn’t work
13500 lbs
Completely frustrated with this product. This is the second winch I’ve purchased, and it arrived with the same defect: one of the solenoids doesn’t work. When I bought the first one, I reached out to VEVOR, but my issue wasn’t resolved. With this second purchase, I won’t even bother trying to contact them. I’d rather avoid further frustration. DO NOT RECOMMEND!
2 people found this helpful
Customer Service Reply: Dear Valued Customer, we’re sorry for any inconvenience or concerns you may have experienced, and we appreciate you taking the time to share your feedback with us. We have created a ticket to follow up on your feedback, and our team will contact you via email, if needed, to provide the necessary assistance or clarification. Please check your inbox for any updates or further communication from our team. Thank you for your patience and understanding.
Ricardo Ricardo
Dot try to get a refund!
13500 lbs
I tried to get my money back. They played like I did not respond. I responded twice. I have no use for the product or this company any more.
1 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
bi*** bi***
idk yet but the wire hook up are cheaply made
13500 lbs
looks good but I was hooking up the red wire and it broke off with very little tightened to it
1 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
ta*** ta***
SAV
13500 lbs
je me bat dépuis 3 semaines pour obtenir les pièces de rechange sous treuil en garantie j ai fourni photo vidéo contact avec SAV réponse par mail avec des tickets d ou je ne comprends rien et des mails me disant qu ils ont aucune nouvelle et vont classer mon dossier ils devraient me contacter sous 48 hrs malgré mes mail leurs demandant de me contacter en URGENCE rien n avance à part des demandes de numéro de commande de documents je ne sais plus quoi penser je suis dans le pétrin!!!
1 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème et sommes restés en contact permanent avec vous à ce sujet. Nous vous avons communiqué une solution par e-mail et attendons désormais votre retour. Soyez assuré que nous continuerons à assurer le suivi jusqu'à ce que le problème soit entièrement résolu. Nous vous invitons à surveiller les réponses liées à votre demande ainsi que les notifications par e-mail.
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boomer boomer
Cheap Garbage
13500 lbs
No way to mount without buying additional parts
1 people found this helpful
Customer Service Reply: Dear Valued Customer,Thank you for sharing your feedback with us. We deeply care about your experience and want to make things right as quickly as possible.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
harri.vainikka1 harri.vainikka1
13500 lbs
The user did not leave any written comments.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
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