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VEVOR Electric Winch, 2722 kg, 12V DC Truck Winch with Φ0.6x1676.4 cm Synthetic Rope Aluminum Fairlead Wireless & Wired Remote Control, IP55 Waterproof for Towing Off-Road SUV Truck Jeep Trailer Boat

Customer Reviews for VEVOR Electric Winch, 2722 kg, 12V DC Truck Winch with Φ0.6x1676.4 cm Synthetic Rope Aluminum Fairlead Wireless & Wired Remote Control, IP55 Waterproof for Towing Off-Road SUV Truck Jeep Trailer Boat

6000 lbs
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Customer Reviews

4 Out of 5
Based on 286 reviews
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Dany Dany
Treuil vevor
Wired + Wireless Remote
Apres 6 mois il est deja defectueux, ne fonctionne plus du tout. After 6 months it is already defective, no longer works at all.
0 people found this helpful
Customer Service Reply: Nous nous excusons sincèrement pour la gêne occasionnée par ce phénomène. Nous avons reçu votre billet et avons été en communication continue avec vous à ce sujet. Soyez assuré que nous suivons de près et que nous reviendrons vers vous avec une solution dans les plus brefs délais. En attendant, veuillez surveiller les réponses aux tickets et les alertes par e-mail pour les mises à jour.
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Rob Rob
Dr.
Wire Control
Vevor dropped the ball on this. Could not tell me for a month what the bolt pattern was. Ordered it anyways because of their 100% guaranteed return policy. Arrived, didn’t fit, couldn’t even tell me it had only 3 mounting bolts. What winch only had 3 mounting bolts. They refused me to return the product, stuck with it, told me to go get it retro fitted at a shop. A months after it came they said the 4500 lb winch has 4 bolts. I sent them measurements, photos everything, they didn’t respond to anything. Way to go vevor. If anyone needs a rinky dink winch with 3 bolts holding it down, it’ll be good for pulling your kids wagon in the back yard.
0 people found this helpful
Customer Service Reply: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
Daniel Wray Daniel Wray
Purchaser
Wire Control
Never received item due to shipper used. Not the first time this shipper returned my order without attempting delivery or "loosing" it. Sorry, as long as you keep using that shipper, I won't be ordering from you again.
2 people found this helpful
Customer Service Reply: We sincerely apologize that you haven’t received your package yet.We have created a ticket for you to follow up on this issue. We will immediately verify the delivery status with our logistics team and update you via email/ticket as soon as we have information. Thank you for your patience while we resolve this.
Jason Jason
Terrible Winch
Wired + Wireless Remote
As with every Vevor product, the instructions were embarrassing. After trying to figure out installation, I tried the winch which was making strange grinding noises and not even under load. The first time I load tested the winch with an easy pull, the gearing internals destroyed themselves and Vevor now wants me to start pulling the winch apart myself for some odd reason. Please stay away from another Vevor product especially this one which is terrible. Spend the money and buy I warn winch or a tried and tested brand. Shame on you Vevor for taking people’s hard earned money and selling these terrible products.
1 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
i i
h
Wire Control
The switches failed had to modify for installation.
0 people found this helpful
Customer Service Reply: We are truly sorry that you encountered issues while using the product—we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we will create a ticket to follow up on this issue for you.
Kyle Warmerdam Kyle Warmerdam
Mr
Wired + Wireless Remote
Mounted it to my trailer. Excited to use it and it's grinding right out of the box. My son was pulling on the end and he stalled the winch out. Side very hot to touch after 1 min use.
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.

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