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VEVOR Garden Utility Trailer, 22 Cu. Ft. & 725 kg, ATV UTV Trailer, Tow Behind Steel Dump Trailers, Removable Rear Panel, Heavy Duty Pull Behind Yard Trailers for Lawn Mower Tractor Garden Waste

Customer Reviews for VEVOR Garden Utility Trailer, 22 Cu. Ft. & 725 kg, ATV UTV Trailer, Tow Behind Steel Dump Trailers, Removable Rear Panel, Heavy Duty Pull Behind Yard Trailers for Lawn Mower Tractor Garden Waste

22 Cu.Ft

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Howard Scarpola Howard Scarpola
Cart
Metal Frame 12 Cu.Ft
This cart needs a better catch to keep it closed. It's great if your yard is perfectly smooth. One bump and cart dumps. I had to strap it down in the standard position. Please add a hitch pin or a much stronger spring. I will modify this on my own
1 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for taking the time to provide feedback. We’re sorry for any inconvenience you’ve experienced. Our after-sales team is available to assist quickly through our online "Contact Us" page. We appreciate your patience and understanding.
ATV dump cart ATV dump cart
Vevor Heavy Duty Steel ATV Dump Trailer
15 Cu.Ft
Trailer overall is reasonable quality and performance. It is light and maneuverable and tows well behind my quad. The hardware is poor quality, with some of the bolt threads being soft and collapsed too easily, not engaging the nuts for the required length of tightening. The hardware package was also missing 8 washers upon arrival. Not sure if this was a return product which someone did not return all the washers, or if quality control wasn't up to standard during packaging. I assembled the trailer anyways as I needed to use it right away. I contacted Vevor Customer Service about the missing parts, however the procedures I needed to go through to satisfy the company that they were missing was too onerous and therefore I just took care of obtaining the needed parts myself.
1 people found this helpful
Customer Service Reply: Dear valued customer, thank you for your patience and cooperation. We're actively handling your concerns and striving to find a solution that satisfies you. Please check your ticket and email regularly for progress updates. For more questions or help, don't hesitate to contact us.
Chai Chai
Owner
Metal Frame 12 Cu.Ft
Its a nice trailer, sturdy but it could not go reverse. The purpose of the purchase is to be able to go forward and reserve effortlessly but that was not the case. I don't find it very useful at all due to the lack of reversal function.
0 people found this helpful
Customer Service Reply: Hello, there. Thank you for reaching out to us. We sincerely apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue to your complete satisfaction. To assist you further, we encourage you to visit our "Contact Us" page on our website. There, you can easily connect with our dedicated after-sales team.
Frank C. Frank C.
User
Metal Frame 12 Cu.Ft
A little smaller than I was expecting. Solid. Lots of nuts and bolts. The latch to dump it should have designed a little better. Also, the bolts in the box itself should be flush. I will hit them with my shovel. That is going to suck.I received a wrong piece for a corner section. Now for customer service and speaking of suck.... ZERO stars. Because of the wrong piece, I had to notify customer service. After almost five weeks and speaking with four different reps, I never received the part. I did get a partial refund. I drilled the hole and fixed it myself.
0 people found this helpful
Customer Service Reply: Hello, there. We are pleased to inform you that we have reached an agreement regarding your recent concern, and the issue has been finally resolved. We sincerely apologize for any inconvenience this situation may have caused you. If you have any further questions or need additional assistance, please do not hesitate to contact us. We value your feedback and appreciate your understanding and patience throughout this process.
Rhonda Basner Rhonda Basner
STEEL DUMP TRAILER
Metal Frame 12 Cu.Ft
Could use beefier tires. Hitch bent when jack knifed. Adequate trailer. Expected it to be stronger.
1 people found this helpful
Customer Service Reply: Dear valued customer, thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team.
Eric Bassaler Eric Bassaler
M
15 Cu.Ft
M 2 M 2 M 2
Assez déçu de ce produit et surtout son emballage ! Grillage déssoudé et tube de section carrée écrasé. Je ne suis même pas sûr de pouvoir monter la remorque.
1 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Walter Woehrle Walter Woehrle
Rust
Metal Frame 10 Cu.ft
Rust on all corners after 1 Week already
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Mike Igo Mike Igo
Mr.
22 Cu.Ft
Horrible company. First shipment had a bent part, tried to just get the part replaced. Had it almost completely assembled, part so bent I couldn’t make it fit. Had to disassemble and repackage the whole thing, and drop the 110 pound box at FedEx. Painful process and horrible communication. Impossible to speak with anyone. Finally get a replacement cart delivered, same thing. Damaged, bent part, impossible to assemble it’s so bent. Now I have to go through another week long process to return this one. Horrible.
2 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Richard Anderson Richard Anderson
Pathetic and disappointed at customer service
22 Cu.Ft
The box i recieved has tons of missing parts has horrible customer service as i need parts to put this together.i am missing item #3 which makes it impossible to assemble without. This is absolutely pathetic!!
2 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Richard Girard Richard Girard
Trailleur
Plastic 10 Cu.ft
Les grandes ne fit pas ce qui est affiché je l’ai envoyé à Bécon mais ils m’ont toujours pas répondu
0 people found this helpful
Customer Service Reply: Nous vous présentons nos plus sincères excuses pour la gêne occasionnée par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à résoudre ce problème dans les meilleurs délais. Nous vous tiendrons informés de votre problème par e-mail ; veuillez consulter votre boîte de réception pour toute nouvelle communication.
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