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VEVOR Drain Cleaner Machine 15m x 13mm, Manual Feed Sewer Snake Auger on Wheels - with 4 Cutters & Air-activated Foot Switch for 50mm to 150mm Pipes

Customer Reviews for VEVOR Drain Cleaner Machine 15m x 13mm, Manual Feed Sewer Snake Auger on Wheels - with 4 Cutters & Air-activated Foot Switch for 50mm to 150mm Pipes

∅13mm x 15m Enclosed (with Wheels)
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Customer Reviews

4 Out of 5
Based on 101 reviews
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86 Reviews
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86 reviews
Amgad Amgad
Project management
Project management 1
We are very disappointed with the customer service. We have been trying to reach someone for the past two weeks to resolve an issue with the drain snake, but we have received no response at all. The product is defective, not working as advertised, and we are now stuck with a broken item and no support. This situation is extremely frustrating and unacceptable. Please contact us as soon as possible to resolve this issue, whether through repair, replacement, or refund. We expect prompt assistance.
8 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Mircea Mihaila Mircea Mihaila
Mr.
The machine is good for clearing drain pipes LARGER THAN 2 IN. The snake is so stiff, makes impossible to go through a 2in elbow. Within a day of receiving it, I wanted to return the machine. BUYERS BEWARE. VEVOR DOESN'T ACCEPT RETURNS, AT LEAST FOR THIS KIND.
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Francis Motswenyane Francis Motswenyane
Poor quality
∅9.5mm x 23m Open-style
It works but twists easily despite me trying to follow the instructions. It rusts easily.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
Samuel Charles Samuel Charles
Return
This is a piece of crap item. And their customers are AWFUL.
0 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
James James
Garbage
Stops working,have to play with the pedal to get it to work
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
James James
Broken upon shipment
Avoid Vevor
1 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.

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