Customer Reviews for VEVOR Diesel Heater, 8KW, DC 12V/24V, All in One Portable Diesel Air Heater with Bluetooth APP Control, Remote Control and LCD Screen, 5 L Fuel Tank for Trucks, Vans, RVs, Campers, and Garages

I don’t have a product issue, I have a product support issue. There is no phone number to call and 95% of the customer service I received was AI. I spent a whole weekend sending my responses only to get the same questions and requests from the AI bot on the other end asking me to send pictures which I had already done. The next time I had a question it was the same type of nonsense in a response only to tell me in the end that Vevor doesn’t sell accessories and that I should go to Amazon. It took 5 days to get that one sorted out. The company that I work for did $81 million in aftermarket sales in 2025. Vevor might want to get a better strategy

Worked fine for 2-3 weeks then started acting up white smoke , won’t start. Contacted VEVOR and all I received was a video, on what to look for . And that was through email. Nothing else . I can definitely say VEVORs customer service sucks

unpacked this and it was missing the LCD display, remote and carbon monoxide detector.

Has never worked since purchase. E10 code comes up. Should work right out of box for $180. This my second diesel heater and I thought the Trolley style would be easier to transport. Quality needs improvement needs to be a focus.

Purchased this heater it came in broken, they are not giving me a refund and want to ship the parts to me for me to fix. Pay good money to work on things. What kinda of business sells broken stuff and expects the customer to fix. Crappy quality and customer service do not waste your money, buy from another company that stands behind the product they sell.

Started smoking bad the 2nd time I tried to use it. I was scared it was going to catch on fire. Haven't touched it sense.

I can’t even get it to turn on for 30 minutes. I’m trying to get it to turn on and all it says is startup failure at the end.

Followed directions, got everything in place and got the power button. It started nicely, ramped up and was blowing great heat for about ten minutes. After that it stopped blowing and said startup failure. I’ve yet to get it started again. Fuel pump working, glow plug tested good etc. it’ll go through start up procedure, you’ll hear combustion for a few seconds then nothing and gives error of E10 fail to start or E8, check oil level. Fuel level is full. Dealing with customer service has been uneventful. Keep requesting videos of it not working so I sent one. Just want my return info and money back for a faulty product.

I haven't received it yet. Ordered middle of dec. And haven't received it yet.

I used this product 5 times. I was very pleased until on the 5th day within 30 minutes of firing it up an awful smell of burning plastic filled the room. I unplugged it and moved it to the center of my patio and waited for it to cool off. I haven’t filed for the warranty yet but I will