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VEVOR Diesel Heater, 8KW, DC 12V/24V, All in One Portable Diesel Air Heater with Bluetooth APP Control, Remote Control and LCD Screen, 5 L Fuel Tank for Trucks, Vans, RVs, Campers, and Garages

Customer Reviews for VEVOR Diesel Heater, 8KW, DC 12V/24V, All in One Portable Diesel Air Heater with Bluetooth APP Control, Remote Control and LCD Screen, 5 L Fuel Tank for Trucks, Vans, RVs, Campers, and Garages

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117 reviews
FORREST BLACK FORREST BLACK
Self
I haven't received it yet. Ordered middle of dec. And haven't received it yet.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Lee Kratzer Lee Kratzer
Big disappointment
I used this product 5 times. I was very pleased until on the 5th day within 30 minutes of firing it up an awful smell of burning plastic filled the room. I unplugged it and moved it to the center of my patio and waited for it to cool off. I haven’t filed for the warranty yet but I will
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Trisha Hayes Trisha Hayes
Mrs.
I recieved this heater and within a week it was backed up with soot we cleaned it up put in the new glow plug it ran for an hour a sent up a code. Completely backed up. We had enough of it and we are very disappointed with this product.
1 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Zach R Zach R
Stopped working immediatley, return is bery annoying 0/10
If i could give 0 stars i would. Barely used the heater at all, a little less than one tank of fuel, stopped working and got an error code. Returning it has been very annoying waiting to here back to continue with my return.
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Heater never arrived Heater never arrived
Dude
I never received the diesel heater I ordered back in October. I've had a couple of back and forth inquiries with Customer Service and was eventually advised it was lost in transit. I've tried to initiate a refund a couple of times, but the refund screen wants a file attached. When I attach a PDF file of my customer service conversation, I get a pop up stating unacceptable format. I am quite frustrated with Vevor, and will not shop with them again unit this is resolved.
0 people found this helpful
Customer Service Reply: We sincerely apologize that you haven’t received your package yet.We have created a ticket for you to follow up on this issue. We will immediately verify the delivery status with our logistics team and update you via email/ticket as soon as we have information. Thank you for your patience while we resolve this.
James W. James W.
Right from the start
First thing....I put fuel in and it started leaking....Pulled it apart to find a piece of metal shaving in the fuel pump ....Was running the unitandit suddenly stopped and began smoking after only usingit for a shortperiod ....Fixed it and had it in my home and noticed a strong diesel smell ....The fuel tank has a small Crack and dripped diesel all over the whole unit and wasn't discovered until the smell was overwhelming ....Taking it out of the box and I sliced my finger to the bone on a decal on the outside cover of the unit because it's a soft metal and sharp as a razor....Poor design with air output and exhaust just under it ....Looks good at first sight but looks will fool you on this one ....I contacted them and received a refund but that was it and never heard from them again....Even asked for maybe a coupon or a little something because of the complete hassle and was shut down completely....1 out of 5 stars ....Thanks Vevor for nothing
2 people found this helpful
Customer Service Reply: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
Marty Marty
Stopped working in just a few hours. Do not recommend buying from vevor.
Heater ran for a few hours and stopped. Code E06 fan failure. Been going back and forth with costumer service and they won't replace it. Would not recommend buying from vevor.
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.

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