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VEVOR Diesel Air Heater, 12V 8KW Diesel Heater with Remote Control and LCD Display, 10L Fuel Tank Diesel Parking Heater, Rapid Heating for RV Trailer Camper Van Boat

Customer Reviews for VEVOR Diesel Air Heater, 12V 8KW Diesel Heater with Remote Control and LCD Display, 10L Fuel Tank Diesel Parking Heater, Rapid Heating for RV Trailer Camper Van Boat

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Davis Davis
Mr
Does the job. Scratches.
1 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
jean-charles jean-charles
Chauffage
Bon produit dans l'ensemble, fait le travail. Le problème est que la notice livrée dans le colis n'est pas en français, on peut la trouver en multi langue sur le site mais elle est faite pour plusieurs tableaux de commande, c'est très compliqué pour si retrouver.
0 people found this helpful
Customer Service Reply: Merci pour votre retour. Nous sommes sincèrement désolés des difficultés que vous avez rencontrées avec le produit. Un ticket a été créé pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à sa résolution. Veuillez consulter régulièrement votre boîte de réception.
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PG PG
MR
Horizontal All in One 8 KW
Good quality however I ordered two and only received one and customer service is very poor as they dont take responsibility for whole transport chain and leave it up to customer to try to claim.
1 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up—your input is key to helping us fix this and do better. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
Erkki Lähtevänoja Erkki Lähtevänoja
Almost perfect but the csp seal is rubbish.
The tank cap seal is really bad. It breaks and fuel spills out. The sizing is Chinese, can't you get a durable seal anywhere? It's a wonder they can't fix the seal. Otherwise good heater!
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Corey Radoll Corey Radoll
Director
Vertical All in One 5 KW
Fuel hose was kinked,I removed and added extra long hose Poor QA on this product
0 people found this helpful
Craig Craig
Mr
Separated 2 KW
Well priced and does heat well. Found the instructions to be wanting especially for the controller when trying to prime the diesel through to get it started the first time. Also had to replace the pipe clamps it came with a they are cheap and broke easily. The remote is average as doesn't always work but all in all its worth the price.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
Michael Reid Michael Reid
Vevor heater
Vertical All in One 8 KW
Works great but has a rubber smell
0 people found this helpful
Customer Service Reply: Dear valued customer, We appreciate your feedback. Sincere apologies for any inconvenience you’ve experienced. For fast assistance, visit our "Contact Us" section online—our after-sales team will help promptly. Thank you for your understanding.
James James
So disappointing
Vertical All in One 5 KW
Such a disappointment. The instructions supplied are wrong. It’s impossible to get a human to reply to your queries. There are no correct operating instructions for the remote and display (numerous complaints of the same issue are on the net). I genuinely feel like I’ve been duped.
0 people found this helpful
Customer Service Reply: To our esteemed customer, thank you for your understanding and cooperation. We’re actively working on resolving your issue and are dedicated to finding a satisfactory outcome. Please make sure to check your ticket and email periodically for updates on how things are progressing. Don’t hesitate to contact us if you require more help or have additional queries.
Thomas l Thomas l
Bluetooth doesn't work
Separated
Don't buy this if you need Bluetooth, because it doesn't work. I tried so many different things and nothing works
0 people found this helpful
Customer Service Reply: Dear valued customer, thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team.
Ridge Ridge
Brand new awating parts for 2 months
Vertical All in One 8 KW
The unit did not work out of the box, after investigation found the fuel pump was faulty. Contacted support and they promptly helped diagnose and send they would send another pump. A few weeks went past and no pump, apparently supply issue from China, then I was told posted, 2weeks later email to tell me pump was lost, I was then asked to repair the unit local for $20 refund, after making contact with Vevor I was offered more of a refund. Also to note - I did want to purchase a couple of spares off them, Vevor informed me they do not sell spare parts only deal with warranty. I am still unable to get the spare LCD screen I wanted even from a third party as not for sale yet. When I did get the heater working it goes okay for the price, just a shame about service and spare parts availability.
0 people found this helpful
Customer Service Reply: Dear valued customer, we hope this message finds you well. We are writing to inform you that following our recent discussions and the agreement reached, we have completed the necessary actions to address your concerns. We sincerely apologize for any inconvenience or frustration this situation may have caused you. Your satisfaction is incredibly important to us, and we are committed to making things right.

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