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VEVOR Bluetooth App Control Diesel Air Heater, 12V 8KW Diesel Heater with Automatic Altitude Adjustment, Remote Control and LCD, Diesel Parking Heater for RV Trailer Camper Van Boat

Customer Reviews for VEVOR Bluetooth App Control Diesel Air Heater, 12V 8KW Diesel Heater with Automatic Altitude Adjustment, Remote Control and LCD, Diesel Parking Heater for RV Trailer Camper Van Boat

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Corey Radoll Corey Radoll
Director
Vertical All in One 5 KW
Fuel hose was kinked,I removed and added extra long hose Poor QA on this product
0 people found this helpful
Craig Craig
Mr
Separated 2 KW
Well priced and does heat well. Found the instructions to be wanting especially for the controller when trying to prime the diesel through to get it started the first time. Also had to replace the pipe clamps it came with a they are cheap and broke easily. The remote is average as doesn't always work but all in all its worth the price.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
Michael Reid Michael Reid
Vevor heater
Vertical All in One 8 KW
Works great but has a rubber smell
0 people found this helpful
Customer Service Reply: Dear valued customer, We appreciate your feedback. Sincere apologies for any inconvenience you’ve experienced. For fast assistance, visit our "Contact Us" section online—our after-sales team will help promptly. Thank you for your understanding.
James James
So disappointing
Vertical All in One 5 KW
Such a disappointment. The instructions supplied are wrong. It’s impossible to get a human to reply to your queries. There are no correct operating instructions for the remote and display (numerous complaints of the same issue are on the net). I genuinely feel like I’ve been duped.
0 people found this helpful
Customer Service Reply: To our esteemed customer, thank you for your understanding and cooperation. We’re actively working on resolving your issue and are dedicated to finding a satisfactory outcome. Please make sure to check your ticket and email periodically for updates on how things are progressing. Don’t hesitate to contact us if you require more help or have additional queries.
Ridge Ridge
Brand new awating parts for 2 months
Vertical All in One 8 KW
The unit did not work out of the box, after investigation found the fuel pump was faulty. Contacted support and they promptly helped diagnose and send they would send another pump. A few weeks went past and no pump, apparently supply issue from China, then I was told posted, 2weeks later email to tell me pump was lost, I was then asked to repair the unit local for $20 refund, after making contact with Vevor I was offered more of a refund. Also to note - I did want to purchase a couple of spares off them, Vevor informed me they do not sell spare parts only deal with warranty. I am still unable to get the spare LCD screen I wanted even from a third party as not for sale yet. When I did get the heater working it goes okay for the price, just a shame about service and spare parts availability.
0 people found this helpful
Customer Service Reply: Dear valued customer, we hope this message finds you well. We are writing to inform you that following our recent discussions and the agreement reached, we have completed the necessary actions to address your concerns. We sincerely apologize for any inconvenience or frustration this situation may have caused you. Your satisfaction is incredibly important to us, and we are committed to making things right.
Damian Damian
2kw Diesel Heater
Separated 2 KW
This is a replacement for the first heater that only worked 3 times before completely failing. The reseller refused to replace it under warranty so I was forced to buy another to replace it. This one seems to be working ok so far. Only time will tell how long it lasts.
0 people found this helpful
Customer Service Reply: Hello, there. Thank you for reaching out to us. We sincerely apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue to your complete satisfaction. To assist you further, we encourage you to visit our "Contact Us" page on our website. There, you can easily connect with our dedicated after-sales team.
Troy Troy
Usn ret
The unit worked great for about two months and now won't even turn on. Would be great if the motherboard wasn't right on top of the burnchamber
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast!
Gazza Gazza
Caravanner
Separated 2 KW
Got it working. But had to rely on specialist installation in caravan by my son in law, who knows about caravans and is an Electrician. Doesn't seem to respond to the temperature setting. So we will turn it off when sufficient heat has been delivered.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for letting us know. Sorry for any issues. Our after-sales team stands by via "Contact Us" online to resolve this fast. Thank you for understanding.
Brian Stone Brian Stone
Mr
Vertical All in One 8 KW
Had to fix line from tank to pump first of all. Never got the blue Tooth to work. My old one actually worked Better.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for letting us know about your concerns—we apologize for any trouble this has caused.For further assistance, please visit our "Contact Us" page online. Our after-sales team is standing by to help resolve your issue quickly.We appreciate your understanding.
Katherine Katherine
Warning ⚠️ ‼️ ⛔️ Third one was the charm
It took 3 diesel heaters before this last one finally worked. What would have cost $250 ish to install via a diesel mechanic ended up costing me over $1200.00 total. Vevor wanted me to make sure my oil and oil filter was clean. It took a lot of going around in circles with customer service to fully reimburse me each time for a product that would not start/light at all, even though fuel was getting to it. The only other product like it is 3-5k which is significantly more and rumor has it they have problems too. Maybe not out of the box though? So I’m happy to announce the third one works and so far so good. It’s only been 2 weeks. It’s great to finally have heat on a cold winters night in the Utah desert. Fingers crossed. Good luck to you all.
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."

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