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VEVOR Diesel Air Heater, 12V 5KW All-on-one Diesel Heater with Remote Control and LCD Display, 5L Fuel Tank Portable Diesel Parking Heater, Rapid Heating for RV Trailer Camper Van Boat

Customer Reviews for VEVOR Diesel Air Heater, 12V 5KW All-on-one Diesel Heater with Remote Control and LCD Display, 5L Fuel Tank Portable Diesel Parking Heater, Rapid Heating for RV Trailer Camper Van Boat

Vertical All in One 5 KW

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Mike Mike
MR
Horizontal All in One 8 KW
Decent concept, let down by build quality and support I bought this diesel heater expecting a solid budget option, and the core performance was actually fine when it worked. But the build quality doesn't hold up to real-world use - after disconnecting and reconnecting it, the unit stopped powering on entirely. For a heater that's meant to be portable, that's a significant flaw if simply moving or reconnecting it can cause it to fail. What really let this down was the customer service. When I reached out to customer service, the process was slow and unhelpful - no clear troubleshooting, no urgency, and no real accountability. I asked for a refund or replacement and got nowhere fast, which shouldn't be the case for a fault this straightforward. Pros: Heats well when functioning, compact design Cons: Fragile wiring/connections, unreliable after reconnection, poor customer service response I'd buy again, but I'd go in with expectations set that if something goes wrong, I'll have to sort it out myself rather than rely on any real support.
2 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Dave Watts Dave Watts
The remote works extremely well
Horizontal All in One
Took me a while before I got around to finding a good place in my shed so I could vet it properly switched it on and it lasted half an hour before over heating error code, it cooled it self down and I haven't started it again.
4 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Vevorsucks Vevorsucks
Don't order anything from Vevor
Separated
Garbage company, worst customer service experience ever. List my package and took weeks to resolve anything. Had to cancel my trip because they couldn't do their job.
3 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
gr*** gr***
After sales service
Separated
The product seems ok when I can finally get it to go. However help from Vevor very bad. When asking for trouble shooting help on two seperate occasions they send a link to a suspicious web site and my mail app warns me not to open the link. So I have had to revert to a Facebook user site in the hope someone can help me.
2 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Nick Coomber Nick Coomber
Mr
Vertical All in One
The diesel heater doesn't work at all it comes up E7 and you can go past that. i checked all connections and nothing. I received it Monday sent a filled out form on Vevor web page telling them this and nothing its now Thursday and still no reply so if some one bothers to take the time reading this please sort this out
2 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
if*** if***
Item not arrived
Separated
I never recive the item . slow communication, slow to resolve the isue and refund my money . Not a good experience here.
1 people found this helpful
Customer Service Reply: Dear Valued Customer, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience with our after-sales and customer service did not meet your expectations. Your feedback is very important to us, and we appreciate you bringing this to our attention. We're pleased to know that your case has now been resolved. Thank you for your patience, understanding, and for giving us the opportunity to address your concerns. It means a great deal to us that we were able to help reach a positive resolution. We truly value your trust and hope this experience reflects our commitment to supporting our customers. We look forward to serving you again and providing you with an even better experience in the future.
Murray Murray
Size issue.
Vertical All in One 5 KW
Watch out for the messurements given not detailed in online listing as to H v L. . It looks deceptive. Lager measurement is Height. It did not fit in only space in van so will need to be set up as an outside heater. Ordered the separate unit.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
Filippo Filippo
Tutto bene...ma...
Vertical All in One 5 KW
Comprato ed installato senza troppe difficoltà esternamente ad una casetta che uso per fare lavoretti domestici. Andato in funzione senza grossi problemi.. Ma... non appena partito è iniziata il martellamento della pompa del Gasolio, avevo letto di un "ticchettio fastidioso", nel mio caso si tratta proprio di un incessante martellamento che chiaramente si diffondo nella castta come cassa armonica. Chiaramente ho subito acquistato una pompa che (dice) essere meno rumorosa, in pratica al 50% del prezzo del riscaldatore; speriamo solo risolva, altrimenti sono stati soldi (e tempo) buttati al vento. Oltre a questo la manulistica per l'utilizzo del pannello di configurazione e gestione dell'apparato è quantomeno poco intuitiva, per non dire che difficile riuscire a capire qualche cosa. Vediamo, per ora sono non molto soddisfatto.
0 people found this helpful
Customer Service Reply: Ciao! Apprezziamo molto che tu abbia condiviso con noi la tua esperienza di acquisto. Ci aiuta molto a migliorare. Grazie ancora per il tuo prezioso contributo!
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Corey Radoll Corey Radoll
Director
Vertical All in One 5 KW
Fuel hose was kinked,I removed and added extra long hose Poor QA on this product
0 people found this helpful
James James
So disappointing
Vertical All in One 5 KW
Such a disappointment. The instructions supplied are wrong. It’s impossible to get a human to reply to your queries. There are no correct operating instructions for the remote and display (numerous complaints of the same issue are on the net). I genuinely feel like I’ve been duped.
0 people found this helpful
Customer Service Reply: To our esteemed customer, thank you for your understanding and cooperation. We’re actively working on resolving your issue and are dedicated to finding a satisfactory outcome. Please make sure to check your ticket and email periodically for updates on how things are progressing. Don’t hesitate to contact us if you require more help or have additional queries.

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