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VEVOR Desktop Laser Engraver, 310 x 300 mm Large Engraving Area, 5.5W Laser Power Laser Wood Engraving Machine, Support Windows 7 / 8 / 10 / 11, iOS, Android Latest GRBL f1.1 Firmware, VevorWorks

Customer Reviews for VEVOR Desktop Laser Engraver, 310 x 300 mm Large Engraving Area, 5.5W Laser Power Laser Wood Engraving Machine, Support Windows 7 / 8 / 10 / 11, iOS, Android Latest GRBL f1.1 Firmware, VevorWorks

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Paul Falardeau Paul Falardeau
Woodworker
It works.... I think, but it's nearly impossible to figure out if you've never used a laser engraver before. I managed to engrave a test pattern and something on a wooden plaque, but it printed mirrored, so it's unusable. The only way I even figured out how to do that much was to ask ChatGPT for help. Even The AI could tell I was frustrated. There are no real instructions beyond assembling it. I will figure this thing out, but I probably wont have any hair left to pull out by the time I do.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Trey Johnson Trey Johnson
Mr
Terrible instructions to put together can not get any support with programming problems
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Thomas Thomas
Owner
The rotary machine will not turn under it's own power! The rest of the machine works great but the rotary attachment suck balls!!!
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Dereik Dereik
Lazer engraver 20W
Not very easy to operate the computer programs do not give you any direction on how to operate the system. I believe it's not the greatest item to purchase I'm not a computer savvy person and even my daughter had trouble getting it to work did not want to engrave on brass tags then it gave an error code and unable to get the error code to clear. It's been a while since I've been able to do a review but I had bought this laser engraver for my business and I'm very unhappy with it.
0 people found this helpful
Customer Service Reply: Dear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Garrett Garrett
Laser engraver
Laser engraver 1 Laser engraver 1
After about 20 engravings, the burn quality started suffering. It's now barely visible on the same surfaces it used to work on perfectly. I don't know why this happened but it's not good. Tried cleaning the laser, tried upping the power in the settings, no luck. The first picture is how it stated and the other is all I can get it to do now.
4 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Michael Michael
Laser engraver
Can’t get it to work won’t connect to computer
0 people found this helpful
Customer Service Reply: Dear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Edward Edward
Not worth the money
This machine is only good for engraving. It does not cut as it says in the description unless you want to wait all day making multiple passes and filling the house full of smoke. I suggest another company who honors their word and extended warranty.
0 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.

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