Customer Reviews for VEVOR Commercial Ice Maker Machine, 59kg/24H with 15kg Storage, 45 Cubes per Cycle, Stainless Steel Freestanding & Under Counter Ice Maker with LED Display & Self-Cleaning, for Home Bar Restaurant

When I purchased unit it mad ice immediately. However as it turned out the next morning most of the ice had melted. Although Vevor FINALLY refunde my money they NEVER gave me a phone number to talk to a rep NOR they would the give me an authorized service company (even though I purchased an additional @ year warranty. TERRIBLE customer service IMO

Purchased in April 2025. Simple install, worked like a charm, (though pretty loud,) through the summer. Stopped working in late October. Communicating with Vevor, their support folks are slow to send messages, emailing clarifying questions every other day, have remotely determined a pump has failed, have offered to send me a replacement part in ~2 weeks that I get to take the ice maker apart and install, and hope it fixes the issue. This is not a confidence builder in the quality of the equipment, (failed after 6 months,) or the resolution process for issues when they arise.

Compressor will not come on to get cold so it doesn't make ice

La máquina nunca ha llegado a mi casa

INSTALEE N A JAMAIS FAIT DE FROID

Suite à une demande de retour pour un problème de fonctionnement sur une machine à glaçons qui avait 1 mois 1/2 , le service a fini par m’envoyer une pompe neuve et m’a laissé faire une intervention à leur place. Par chance je suis arrivé à changer cette pompe défectueuse, le pire est que la pompe qui était montée n’était pas neuve et bricolée. Ce vendeur ne respecte pas les clients et n’assume pas les problèmes après-vente.