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VEVOR Commercial Ice Maker Machine, 59kg/24H with 15kg Storage, 45 Cubes per Cycle, Stainless Steel Freestanding & Under Counter Ice Maker with LED Display & Self-Cleaning, for Home Bar Restaurant

Customer Reviews for VEVOR Commercial Ice Maker Machine, 59kg/24H with 15kg Storage, 45 Cubes per Cycle, Stainless Steel Freestanding & Under Counter Ice Maker with LED Display & Self-Cleaning, for Home Bar Restaurant

130lbs/24h

Customer Reviews

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Nicolas Nicolas
Features should be more in depth about what it does and doesn't include.
I've never seen a ice maker that doesn't have a drain pump. This one does not come with one, not even an external one. Personally I feel that this specific feature or lack there of should be stated clearly for consumers looking at the unit to prevent the same issue I had after it arrived. I understand this is a me problem, but I still think this is misleading for people who have never purchased a ice maker before.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Jeff Van Nort Jeff Van Nort
Owner
The machine is a little loud when running. The light inside the ice storage bin is already out. A little hard to get the ice thickness right and it freezes up every ones awhile. Overall it makes ice and does what i need.
1 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Also, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Pietro Pietro
Buon prodotto
Per il.prezxo, ha fatto il suo dovere, c'è anche la regolazione per la grandezza/durezza del ghiaccio, x casa va bene, per un bar ci vuole roba specializzata
0 people found this helpful
Customer Service Reply: Ciao! Apprezziamo molto che tu abbia condiviso con noi la tua esperienza di acquisto. Ci aiuta molto a migliorare. Grazie ancora per il tuo prezioso contributo!
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Sandra Sandra
Demasiado cara
Los hielos son bastante pequeños y huecos y para el precio que tiene debería mantenerlos congelados. Pensé en devolverla pero me hace falta, sin duda no la volvería a comprar ni la recomiendo
2 people found this helpful
Customer Service Reply: Hola, lamentamos mucho que nuestro producto te haya causado problemas. Entendemos perfectamente lo frustrante que puede ser un fallo durante el uso. ¡Queremos solucionarlo cuanto antes!
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Kevin Whitfield Kevin Whitfield
Unit leaking internal
Unit leaking internal  2
I don’t recommend this ice maker. Noticing after a couple of weeks water all over the floors. Took pictures of the problem where inside the unit you could see where water continues to drip from drain pipe. Contacted customer service. They said it’s condensation. Not so sure about that. Customer service wants me to wrap drain pipe with a sponge. I’m not about to disassemble the ice maker. The unit damaged my hardwood floors in my kitchen. Could this be an hazardous electrical problem.
2 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Flemming Laursen Flemming Laursen
Isterning maskine
Isterning maskine  2
Den virker ikke efter hensigten, den laver huller i isterninger, øv for 17min for 45 stk is er jo hurtigt. Men når de er hule er det noget skidt øv
0 people found this helpful
Customer Service Reply: Dear valued customer, we appreciate your patience and cooperation. Right now, we're working hard to address your concerns and come up with a satisfactory solution. Keep an eye on your ticket and email for updates. Feel free to reach out if you need more assistance.
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Klausi Klausi
Leider bald kaputt
Leider nach 1 1/2 Jahren fallen die Eiswürfel nicht mehr raus ! Wurde aber netterweise von Vevor erstattet - super Service!
0 people found this helpful
Customer Service Reply: Hallo! Es tut uns sehr leid, dass Sie mit unserem Kundendienst unzufrieden waren, und wir nehmen Ihr Feedback sehr ernst. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben – Ihre Rückmeldung ist uns sehr wichtig, um dies zu beheben und uns zu verbessern. Wir haben festgestellt, dass das von Ihnen gemeldete Problem per E-Mail gelöst wurde. Wir freuen uns, dass Ihr Anliegen so schnell bearbeitet wurde. Sollten Sie weitere Fragen haben, können Sie sich jederzeit gerne wieder an uns wenden.
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Tim Tim
Absolutely doesn't make as much ice as advertised
Either buy a better or bigger unit or expect 20 lbs in bin and 80 lbs daily at best. I would highly recommend you buy a bigger machine or brand. I bought pet the description and trust me not even close.
0 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Hasna Hasna
Problème glaçons
Le glaçon il tient pas, ils se font vite
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Hector Amaral Hector Amaral
Pésimo servicio post compra
Justo al año de que venciera la garantía tuve problemas con mi equipo y llevo ya un mes tratando de que venga un técnico y es hora de que me siguen contestando los bots por mensajes sin llegar a una solución, les pido que me manden un técnico y nada aún
0 people found this helpful
Customer Service Reply: Hemos recibido su solicitud de soporte sobre este problema y hemos estado en comunicación constante con usted al respecto. Le enviamos una solución por correo electrónico y ahora esperamos su respuesta. Le aseguramos que seguiremos haciendo un seguimiento hasta que el problema esté completamente resuelto. Le rogamos que revise periódicamente las respuestas a su solicitud y las alertas por correo electrónico.
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