Customer Reviews for VEVOR Commercial Food Warmer, 6-Pan Electric Steam Table, 1200W Professional Countertop Stainless Steel Buffet Bain Marie with 30-85°C Temp Control for Catering, Buffet, Parties, Restaurants

Tengo poco tiempo con ella y ya no enciende … tiene falla eléctrica

I bought two of this equipment and did not ast long.

คุณภาพวัสดุไม่ดี

This Heather stopped working suddenly. Is the second item that I bought from you that is wrong I need it . Is my busy season at my food truck and This stoped working . What a dissatisfaction. I don’t want money I need a new one asap . Heather suddenly stopped working. Is the second item I bought from you the one that’s broken? I need it. My busy food truck season has started, and this stop has stopped working. What a disappointment! I don’t want money half of the money ; I need a new one as soon as possible. I can sent it back .

Dear Customer Service, Thank you for your response. We received this bain-marie, plugged it in for the very first time, and, unfortunately, it immediately sparked and caught fire. Needless to say, when purchasing a brand-new appliance, we did not expect our first responsibility to be dismantling it and diagnosing an electrical fault ourselves. We had assumed that quality control and product safety would be handled before delivery rather than by the customer after the unit catches fire. What makes this even more remarkable is that this is now the second bain-marie we have purchased from you within six months. The first one has already stopped working, and we are still waiting for a response regarding the warranty claim. At the same time, we are also still waiting for replacement parts to repair our mixer. So, to summarise: one bain-marie no longer works, the replacement has caught fire on first use, and another appliance is waiting for parts. We are beginning to feel less like customers and more like unpaid product testers. For obvious safety reasons, we have unplugged the unit immediately and will not be attempting to dismantle or troubleshoot a brand-new appliance ourselves. We are happy to provide photos of the product’s current external condition, but we would now appreciate a clear and urgent resolution regarding all outstanding issues. We look forward to your prompt response and, hopefully, a solution that does not involve us repairing your products on your behalf. Rodolphe

We are disappointed. We bought the food warmer before opening weekend of our breakfast buffet and our food did not stay warm. Only a couple pans closest to the heating element would stay warmer but not hot. We had customers complaining that their food was cold. We would like a refund and for someone to call us. I’d like to see other options. Thank you, Juli

Overall ok but I received with so many damages

Both this product for my opening and this is how it came and I’m being offered 100 and told to seek a technician to fix I will never buy from this company again. This is a used product when I paid for a new product and the prices that are broken off is not in the box and the product was taped up I’m not stupid it has scratches on it

Welding seam poorly done missing an N nut for glass cover

We bought several cases of brats to sell for a fundraising event for our non-profit. We set this up and water spilled all over the floor the entire time. Environmental Health said they would cite us if we continued to use it because it was faulty equipment so we had to scrap use of it altogether and cook from a pot instead. Needless to say it affected our fundraising efforts horribly. The company then wants you to show a video or photo of your issue to send it back and be refunded, as if you have not already suffered enough with their faulty equipment. Talk about adding insult to injury!