Customer Reviews for VEVOR Commercial Food Warmer, 6-Pan Electric Steam Table, 1200W Professional Countertop Stainless Steel Buffet Bain Marie with 30-85°C Temp Control for Catering, Buffet, Parties, Restaurants

I bought two of this equipment and did not ast long.

Dear Customer Service, Thank you for your response. We received this bain-marie, plugged it in for the very first time, and, unfortunately, it immediately sparked and caught fire. Needless to say, when purchasing a brand-new appliance, we did not expect our first responsibility to be dismantling it and diagnosing an electrical fault ourselves. We had assumed that quality control and product safety would be handled before delivery rather than by the customer after the unit catches fire. What makes this even more remarkable is that this is now the second bain-marie we have purchased from you within six months. The first one has already stopped working, and we are still waiting for a response regarding the warranty claim. At the same time, we are also still waiting for replacement parts to repair our mixer. So, to summarise: one bain-marie no longer works, the replacement has caught fire on first use, and another appliance is waiting for parts. We are beginning to feel less like customers and more like unpaid product testers. For obvious safety reasons, we have unplugged the unit immediately and will not be attempting to dismantle or troubleshoot a brand-new appliance ourselves. We are happy to provide photos of the product’s current external condition, but we would now appreciate a clear and urgent resolution regarding all outstanding issues. We look forward to your prompt response and, hopefully, a solution that does not involve us repairing your products on your behalf. Rodolphe