Customer Reviews for VEVOR Bluetooth App Control Diesel Air Heater, 12V 2KW Diesel Heater with Automatic Altitude Adjustment, Remote Control and LCD, Diesel Parking Heater for RV Trailer Camper Van Boat

I am a repeat customer who has bought several products from Vevor in the past, but this is the last time they will ever get a cent of my money. I bought their diesel heater and it was a total lemon right out of the box. The worst part isn't even the broken heater—it’s the fact that they flat-out refuse to stand behind their product. I didn't just rely on the standard warranty; I actually paid extra for a THREE-YEAR extended warranty. Even with that extra protection, they are giving me the runaround and haven't resolved a single thing. To the people saying "it’s only $100, just suck it up"—that is exactly what Vevor wants you to do. $100 is still hard-earned money, and a company shouldn't be allowed to ship trash and ignore their own legal "warranty" promises. I had plans to buy more equipment from them for my shop, but those plans are dead. Current status: My issue is STILL UNRESOLVED. They have my money, they have the extra money I paid for the protection plan, and all I have is a cold garage and a heater that doesn't work. Pros: None. Cons: Defective product, zero customer service, fake warranty, and they don't value loyal customers

The High-end Bluetooth switch doesn’t operate for any mode switching. The on/off works, but the mode switch doest’t work at all. Heater operates well, but I do need a new switch. Can you please send me a new one. Please ring me on 0402 905 833.

The heater itself works fine but the user interface is not that great. It would have been great to have the option to set scheduled run times. The diesel pump is also very loud. For a little bit more I would have been able to buy a better model with better features. The manual is also useless

Posted took way longer than they said it would be..very disappointed

Unit failed after three weeks of operation with an E-03 code. I was camping with the family in freezing temperatures in the Ozark mountains. Had to drive to the nearest town and purchase a Mr Heater and propane. First contact with “chat” was frustrating and never responded to. Second “chat” four days later, I was told again 1-2 days for the ticket to be responded to. Then disconnected. Third “chat” took 30 minutes and after my request for a supervisor there was no response other than “wait for 1-2 days”. The response finally came two days later. We will send a part, since there is no warehouse near you it will take 10-15 days. Yet when I purchased the unit I had it in two days. Other minor issues: The App no longer connects with the unit and I have tried to delete the App and disconnecting power and rebooting the unit. The clock on the display gains two minutes a day and you can’t turn off the display. The display is mounted next to the door of my Sprinter and it’s just one of those annoying things that bug you every time you see it. I went online to see what code E-03 is and now see that the glow plugs fail consistently. Had I known that I would have purchased a spare. But now I can Wait 10-15 Days for a replacement from VEVOR! The failure of the unit and lack/frustrating response from VEVOR makes this probably my last purchase from VEVOR.

It's very unreliable product. It just failed in 2 uses. Don't waste your money. what is worse is terrible replace or refund policy.