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VEVOR Awnings for Door Entrance, 38 x 78 in, Exterior Front Door Window Awnings with Drainage & ABS Bracket, Rain Snow Sun Protection, Overhang Polycarbonate Door Canopy for Porch Patio, Clear

Customer Reviews for VEVOR Awnings for Door Entrance, 38 x 78 in, Exterior Front Door Window Awnings with Drainage & ABS Bracket, Rain Snow Sun Protection, Overhang Polycarbonate Door Canopy for Porch Patio, Clear

Transparent 965 x 1987 mm

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ma*** ma***
Plastic frame
Disappointed that the frame was plastic. I live in a cold climate so don’t know if it will standup to the harsh weather.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Ed*** Ed***
Not built to Canadin coded
Transparent 965 x 2957 mm
Cheaply made but priced accordingly. Instructions were vague, don't attempt w/o at least 2 ppl. Mounting bolts very insufficient for most wall types. Spacing/width of panels do not align with Canadian building codes. Mounting bolts etc not for hollow walls?
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
slickwolf21 slickwolf21
Assembly
Seems to be well made. You do need help assembling as it is hard for just one person to hold everything together. I have not been able to install as I have to make a template for the mount holes to mount as the template sent was paper and was damaged during shipping
0 people found this helpful
Customer Service Reply: Dear valued customer, We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
nick hare nick hare
Very fast installation
Brown 965 x 1987 mm
I really like the idea of the awning it seemed like a wonderful item I put it up about 3 weeks ago and a week ago I noticed it was coming apart so I took it down took it all apart and then put silicone in every seam and every joint then put it all back together then silicone all the way around every edge to make sure it wasn't going to come apart and then screwed it back up let's see if it handles New Mexico sun and wind other than that seems like a great product
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
sc*** sc***
can't deliver
odered this never got it after 3 weeks , asked for refund recived refund would of loved to get the product thou
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We are sorry for the issue where the package was delay, which has caused you considerable inconvenience. We have assigned a dedicated agent to contact you within 12 hours via ticket #465087438138368 to offer you a suitable solution. Please check the email address associated with your order for our message and reply to us.
jmtanlo jmtanlo
Customer support and quick reply
Brown 965 x 1057 mm
Customer support and quick reply 1 Customer support and quick reply 1
Not happy about the awning, one of the polycarbonate is taking water when it’s raining, the reason is that is was cut to short and is loose in the bracket. I have discuss this mather with Evor and a ticket as been open did not get any answear after alsmost 2 weeks . This is not acceptable the customer support is not very effectif.
16 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
helen s helen s
No screws
Brown 965 x 1057 mm
No screws were included. Cannot install until parts are sent. Wasted my contractor's time today.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We are waiting for your response by support ticket #[Ticket Number 1794165227380], please reply to us ASAP. We usually reply to you within 48 hours after receiving your response.
Alex Eza Alex Eza
Baissées les prix
Brown 965 x 2957 mm
Attention , Vevor, , vous êtes trop cher, certains des vos articles ce trouve dans les grandes surfaces, et ils sont plus intéressants au niveau calité, et prix, je regrette avoir acheté chez vous.
0 people found this helpful
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Maxence POYET Maxence POYET
Pas sérieux
la tête des vis se casse rien qu'au tournevis Percer à 10 comme indiqué c'est trop grand Percer à 8 trop petit les chevilles sont pas à la bonne taille on perce pour rien attention allez voir ailleur concernant les auvent
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande et avons maintenu le contact concernant ce problème. Nous vous sollicitons actuellement par e-mail afin d'obtenir des précisions nécessaires à sa résolution, et nous sommes dans l'attente de votre réponse. Soyez assuré(e) que nous assurerons le suivi jusqu'à une résolution complète ; nous vous invitons à surveiller les réponses apportées à votre demande ainsi que les notifications reçues par e-mail.
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jean-charles sauton jean-charles sauton
défaut de livraison
je suis dans l'impossibilité de me déplacer à cause de problèmes de santé . c'est pourquoi l'auvent devait être livré à domicile . Comme je suis dans l'impossibilité de me déplacer ... soit vous me rembourser soit vous prenez toutes les dispositions pour me livrer à domicile. Merci d'avance
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour assurer le suivi de ce problème. Notre équipe de support client vous contactera par e-mail et vous tiendra informé(e) de l'évolution de la situation jusqu'à ce que le problème soit résolu. Nous vous invitons à consulter régulièrement votre boîte de réception pour prendre connaissance de nos messages.
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