Customer Reviews for VEVOR 9U Open Frame Server Rack, 584.2 to 1016 mm Adjustable Depth, Free Standing or Wall Mount Network Server Rack with 360° Casters, Heavy Duty 4 Post Holds All Your Networking IT Equipment AV Gear

This was quite easy to assemble. It's strong. The wheels are good for normal floors/carpets. I swapped for larger wheels and a wood bottom to close it in. The trays have the front lip going upwards, so it blocks some devices. I tried to put the tray upside down but it blocked too many screw holes. A+ product. A+ support.

The rack went together fine. The only issue is the shelves supplied are attached only on the front of the rack. Anything heavy causes the larger shelf to deform. It was intended to use as a 48V 100ah battery rack and is big enough but the shelf is unsupported at the back so it will have to be modified. The second shelf is very weak and of no use . Someone mentioned that possibly you could the unit taller instead of longer but that’s not really possible unless you do not plan on using the caster’s. Although rated for 500 lbs on the wheels the one shelf cannot hold 100lbs so unless you’re putting something on the top of the unit that rating is meaningless.

A few parts were dented or bent. I was still able to assemble the unit. The top cover is also too small, and can only be mounted properly from the back of the unit. I had to turn the rack around so that the covered portion as at the front, and the open section at the back.

Pieces where bent

Seemed like a good purchase for the price, but after assembling 99% of the rack (which was no easy feat due to the limited and vague instructions), the last threading on the base was defective and the caster would not screw into the base. I contacted customer service and they were supposed to send me a new part (which was semi-frustrating as I would have to disassemble half of the rack to reinstall), but apparently the replacement part got lost in shipping. Customer service informed me and opted to refund me $20 so that I could go somewhere locally and find a part for it. Unfortunately I don’t have the time or desire to put in the extra effort, so now I have a $25 rack that is missing a caster on one side…I will say that customer service was prompt and responsive, but wish they would have just sent me a new item instead of partially refunding me and leaving me to my own devices with an non-functioning product.

I received the item on time and was eager to assemble it. That’s when figured nuts and bolts are missing. Without washing any time I tried to contact support and surprised to know that there is no phone support and then created a ticket and ticket support response needs 48 hours and every time I was asked to send pictures of the product and package. I did all still no resolution.. the vevor support process is not up to the mark .. I am thinking of returning it and get the refund..