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VEVOR 8 KW Diesel Air Heater, Bluetooth App Control All-on-one Diesel Heater with Automatic Altitude Adjustment, Remote Control and LCD, Portable Parking Heater for RV Trailer Camper Van Boat

Customer Reviews for VEVOR 8 KW Diesel Air Heater, Bluetooth App Control All-on-one Diesel Heater with Automatic Altitude Adjustment, Remote Control and LCD, Portable Parking Heater for RV Trailer Camper Van Boat

Vertical All in One 8 KW

Customer Reviews

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William Holloway William Holloway
Owner
Vertical All in One
I was very disappointed by this heater. It worked perfectly for 1 use overnight. The next day it shut down after 10 minutes with an over temp warning. I contacted vevor support with the E-05 code and a detailed description of what happened. I then had to go out in the cold and take a video for them so I could prove it did what I said. I could understand if I wanted a refund but I just wanted a replacement. After watching the video they determined it was the temperature sensor. They are sending a replacement sensor which will take possibly 2-3 weeks to arrive possibly longer due to its around Christmas. Then I have to disassemble the heater and replace the sensor. In my opinion I shouldn't have to replace the sensor. I was sold a product that failed after 8 hours of use. I should have been offer a replacement unit. Not just the part that I now have to replace myself. I will be sticking to other brands from here out. Even if they are a bit more expensive.
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
b b
owner
Quit wont relite
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Sean Penniman Sean Penniman
Diesel heater
Vertical All in One
Not impressed, the design of air tube and exhaust are poor need to separate
0 people found this helpful
Customer Service Reply: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
John John
Heater won’t start up
Vertical All in One
Worked with it for about 2 hours and it will not heat went through all the steps but looks like I have a defective unit.
0 people found this helpful
Customer Service Reply: Dear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
johhnyx johhnyx
Ran OK for a few months then blower started screeching
Separated
Had to turn it off, blower started making horrendous noise like it was about to lock up. Could be very dangerous!
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Joe Borowski Joe Borowski
Mr
Separated 2 KW
The High-end Bluetooth switch doesn’t operate for any mode switching. The on/off works, but the mode switch doest’t work at all. Heater operates well, but I do need a new switch. Can you please send me a new one. Please ring me on 0402 905 833.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. Thanks again for your valuable input! Sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be, please remember that you can contact us via our live chat or our email support. We wanna get this sorted for you fast!
PB PB
Mr
Vertical All in One 8 KW
I use and like Vevor but this heater has problems. First thing it works well and heats well but it stinks. I have another Vevor heater in my caravan and it's terrific no smells at all. I have run it for an hour but the smell just gets stronger. Customer service were very good and told me to pull it apart and see if there's any leaks etc, I found a small bit of cardboard and a dead dried out grasshopper in the outside of the combustion chamber. I thoroughly cleaned it and put it back together but it still is offensive and wont go away. I'll My claim case is closed now and cant be reopened so I'll probably leave this one for spare parts and buy another one from Edisons. Vevor generally is very good but I got a Dud this time.
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast!
Tomas Tomas
Mr
Horizontal All in One 8 KW
Bad positioning of exhaust outlet and air inlet when used portably as underneath . Exhaust fit is no good comes off easy and air supply tube not long enough to reach any distance from unit. I need unit on ground and hose to reach up approx 1.5m to inlet point in camper trailer not possible as is wasnt able to be used on my trip. Some major modifications will be required before i can use
0 people found this helpful
Customer Service Reply: Dear valued customer, your patience and cooperation mean a great deal to us. We’re working around the clock to address your concerns and are committed to finding a satisfactory solution. Be sure to check your ticket and email regularly to get the latest updates on the progress. For any more assistance or queries, feel free to contact us.
Ziad Ziad
Mr
Horizontal All in One 8 KW
My diesel heater smells like diesel and sometimes the diesel here doesn't work it comes up an error it says supply voltage overrun I've checked voltage of check everything sometimes it doesn't want to work
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for taking the time to share your feedback. Apologies for any inconvenience. For quick help, please use our "Contact Us" page online—our after-sales team is standing by. We appreciate your understanding.
Andre Andre
Mr.
Separated 2 KW
The heater itself works fine but the user interface is not that great. It would have been great to have the option to set scheduled run times. The diesel pump is also very loud. For a little bit more I would have been able to buy a better model with better features. The manual is also useless
0 people found this helpful
Customer Service Reply: Dear valued customer, We thank you for your feedback. Apologies for any inconvenience you’ve faced. Our after-sales team is ready to help quickly via our "Contact Us" page online. We appreciate your understanding.

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