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VEVOR Electric Winch Recovery 12v 13500Lb / 6125Kg,Electric Truck Winch with Handle and Wireless Remote Control,13500Lb /6125Kg Electric Truck Winch with 92 ft Strong Steel Cable

Customer Reviews for VEVOR Electric Winch Recovery 12v 13500Lb / 6125Kg,Electric Truck Winch with Handle and Wireless Remote Control,13500Lb /6125Kg Electric Truck Winch with 92 ft Strong Steel Cable

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Customer Reviews

4 Out of 5
Based on 188 reviews
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188 Reviews
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TT
Pas beaucoup servi parait bien fonctionner ,installé à l AV d'un tracteur agricole de 70cv pour une disponibilité constante rien à reprocher pour le peu que je m'en suis servi
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snoupy03 snoupy03
Treuil
Plutôt satisfait par contre la notice est en anglais et pour moi pas facile. J'ai fabriquer un support, il est monté mais je ne l'ai pas encore utilisé.
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Ponslet Ponslet
treuil
fonctionne correctement, la boite de contact/relais était cassée et le telecommade ne fonctionne pas bien. le reste est correct.
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Michael Hersey / HMS Auto Michael Hersey / HMS Auto
Business Owner
The winch did not work from the packaging. After checking the wiring, two of the connections were only finger tight and two of the wire lugs on the wiring fell off. I had to put new lugs on the two wires and crimp them properly before I could get the winch to operate. It is operating currently but I have my fingers crossed hoping it will continue to work. Time will tell. Not exactly impressed with the workmanship. Mike Hersey HMS Auto Sales
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket #[Ticket Number 464716619728896] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
G Neumeister G Neumeister
Packaging has to be better
Packaging has to be better 3 Packaging has to be better 3 Packaging has to be better 3 Packaging has to be better 3
Luckily nothing was broke, bent, or missing because the box was in shambles. This is way to heavy to ship in a cardboard box and styrofoam, the driver couldn't lift it they had to drag it, it was upside down when I got it and things were falling out the bottom as i carried it in my garage. As far as I can tell the winch itself is a great buy, nothing compares price wise for the power. Only time will tell. I think I made a good buy!?!?
2 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely apologize for the inconvenience and the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process.In the meantime, we have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Lorenzo Labella Lorenzo Labella
Più affidabilità da parte vostra
Si e rotto il relè dalla marcia indietro solo 3 volte usato non e affidabile facendo così si perdono clienti perché l'affidabilità e la prima marcia per vedere.... Se per favore mi mandate il link del relè giusto da comprare lo prendo subito
0 people found this helpful
Customer Service Reply: Abbiamo aperto una pratica per gestire questa segnalazione. Il nostro team di assistenza clienti ti contatterà via e-mail e ti fornirà aggiornamenti fino alla risoluzione del problema. Ti invitiamo a controllare tempestivamente la tua casella di posta per i nostri messaggi.
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Ken Kaplan Ken Kaplan
it never even got rained on
it never even got rained on 1
It worked once, looks like one of the solenoids stopped working, and its not even winter yet. now Vevor will probably ask me to make a video to warranty a 20. part
2 people found this helpful
Customer Service Reply: Dear Valued Customer,Thank you for sharing your feedback with us. We deeply care about your experience and want to make things right as quickly as possible.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
enzo simili enzo simili
Rien
Je n'ai jamais reçu cette article. Apparemment il s'est perdu... Je etait rembourse.
0 people found this helpful
Customer Service Reply: Nous avons constaté que le problème que vous aviez signalé a été résolu par e-mail. Nous sommes ravis que votre situation ait été prise en charge rapidement. N'hésitez pas à nous recontacter si vous avez d'autres questions. Par ailleurs, nous vous présentons nos sincères excuses pour l'expérience logistique insatisfaisante que vous avez vécue. Nous avons pris bonne note de ce problème et en informerons notre partenaire logistique afin d'optimiser le processus de livraison. Nous vous remercions pour vos commentaires, qui nous aident à améliorer nos services.
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Rak Rak
Owner
Got 2 of these installed on my equipment trailer. Used to pulled containers onto my deck. They had a tough time handling 13000 lbs. One has started to make an awful grinding noise, now the 2nd is starting to do the same. Ive contacted customer service and sent them videos as they asked, now they've ghosted me and wont respond when it comes to warranty. Be warned.
1 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Fernando D. Fernando D.
Missing Parts
Missing Parts 1
Missing Parts ! Missing all the screws Misssing roller fairlead Missing fixed hooks screws
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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