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VEVOR 58 cc Gas Chainsaw, 508 mm Gas Powered Chainsaw, 2.0 kW Power Chain Saw with Non-Slip Handle, Gas-Powered Chainsaws with Dual Fuel Tanks, For Wood Cutting, Tree Trimming, and Land Clearing

Customer Reviews for VEVOR 58 cc Gas Chainsaw, 508 mm Gas Powered Chainsaw, 2.0 kW Power Chain Saw with Non-Slip Handle, Gas-Powered Chainsaws with Dual Fuel Tanks, For Wood Cutting, Tree Trimming, and Land Clearing

58 cc
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Customer Reviews

3 Out of 5
Based on 3963 reviews
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Shawn Mason Shawn Mason
Chainsaw
They never came to the house. Really disappointed that you have no phone number to call to talk to a customer representative. That is money wasted not happy
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Zach Zach
Havnt had good luck at all with it. Absolute garbage.
Out of the box the bolt that adjusts chain tension was bent so that was inoperable. So the bolt had to be removed in order to finish assembly. Then went to go start it the pull rope snapped on the 2nd pull. Bad thing is, it hasn’t even been used yet. I emailed them a few days ago and have gotten no responses on this. If their customer support is like this then I will NEVER buy another VEVOR product again!!
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Labe Griffith Labe Griffith
20" 62cc
Pull string broke on first start
2 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Ted Ted
Business owner
I’ve ordered other products from Vevor without problems but not this time. After using the brand new saw for the very first time the on/off switch pushed through its housing and into the handle. Couldn’t retrieve it. Couldn’t use it. I contacted Vevor via texts and they took three weeks to send me a new plastic handle. It arrived without any instructions.I can fix a lot of things but I spent two hours trying to figure out how to replace it and eventually quit because I was doing more harm than good. The price was great but the quality just wasn’t there. I am now trying to get my money back.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Rafael Jorge Rafael Jorge
Owner RAJ customs .
I never received my product and was given the run around and couldn't speak with anyone ,very disappointed and frustrated !
0 people found this helpful
Customer Service Reply: We sincerely apologize for the unsatisfactory logistics experience you encountered.We've checked and seen that the matter was resolved on your latest Ticket. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
buyer buyer
1
This thing ran one time and broke. Customer service was useless. at this point. I have done all troubleshooting. I asked for a new machine, they wanted a video of the machine. I tried to find replacement parts. I have out of pocket already replaced the spark plug, and determined the ignition coil is not firing at all. I cannot find a replacement ignition coil.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
David David
Junk
Where do u get parts and no u can't get a refund no response from vevor wasted 100 buks never got the right chain
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Gerald Knight Gerald Knight
Chainsaw
I brought a 18 in bar saw and u sent me a 20 in chain
2 people found this helpful
Customer Service Reply: Hi there! We’re sorry to hear you have concerns about the product not matching its description. We’ll create a ticket to get in touch with you soon. If we find any discrepancies from the description, we’ll fix them right away. Thanks for your feedback—it helps us deliver a better shopping experience!
Vernon waters Vernon waters
The saw is very hard to start
The saw has on started twice when it started it worked fine I have tried to contact customer service but no response I would love to have it fixed or exchanged
2 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Saray Saray
LLEGO DAÑADA
62cc
Llegó dañada ,lo tiran por encima de la valla.
0 people found this helpful
Customer Service Reply: Hemos recibido su ticket y nos hemos mantenido en contacto con usted para resolver este problema. Le solicitamos información detallada por correo electrónico para resolverlo y esperamos su respuesta. Le garantizamos que le daremos seguimiento hasta que se resuelva por completo. Por favor, revise las respuestas a los tickets y las alertas por correo electrónico.
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