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VEVOR 58 cc Gas Chainsaw, 508 mm Gas Powered Chainsaw, 2.0 kW Power Chain Saw with Non-Slip Handle, Gas-Powered Chainsaws with Dual Fuel Tanks, For Wood Cutting, Tree Trimming, and Land Clearing

Customer Reviews for VEVOR 58 cc Gas Chainsaw, 508 mm Gas Powered Chainsaw, 2.0 kW Power Chain Saw with Non-Slip Handle, Gas-Powered Chainsaws with Dual Fuel Tanks, For Wood Cutting, Tree Trimming, and Land Clearing

58 cc

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3951 reviews
Michael Barragan Michael Barragan
20in chainsaw
1st day out the box I tried to turn on. I did exactly how the instructions said to do. Watched the videos and it never turned on. Im trying to do a return and of course I haven't gotten a response to do so or package information to send it to.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Jesse Martin Jesse Martin
Not good
Used it once. Chain brake malfunctioned. Sitting in my shop unusable. Tried to contact Vevor. Make it impossible to get a response. Purchased about a month ago. Pay a little more for better craftsmanship and service. That is my review!
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Ronnie Newman Ronnie Newman
Mr
The second time I used it it got pinched and when I pulled it out it fell apart
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Larry maples Larry maples
No crank 2nd use …JUNK!!!!
Iv used it a total of 30 mins the first time . Went to crank it a month after and doesn’t crank . Iv bought a good bit of VEVOR but will never touch anything they have again.
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
bob bob
owner
i never received chain saw!
0 people found this helpful
Customer Service Reply: We sincerely apologize that you haven’t received your package yet. We have created a ticket for you to follow up on this issue. We will immediately verify the delivery status with our logistics team and update you via email/ticket as soon as we have information. Thank you for your patience while we resolve this.
Stan  Bostic Stan Bostic
Mr
I was so excited to order and receive the chain saw's only to be truly disappointed during the first use and subsequent request for service. The chain malfunctioned. I sent a report and pictures as requested not once but three times without getting resolution. I am a buying Pro with both Lowe's and Home Depot spending $25K/ year. I was so looking forward to giving some of that business to Vevor but I cannot even get a reply to a phone call, letter or email. I have even tried to return the saw for a full refund. I guess its true what the bad reviews are saying about Vevor
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Cory Douglass Cory Douglass
20” chainsaw
I just received the new 20” vevor chainsaw. I was excited to use it so I put it together and had a buddy over to see it. We followed the instructions to start it and both of us pulled it for 45 minutes and couldn’t get it to start. I have owned many chainsaws and never had this issue. Then you can’t talk to a person you get a bot and download a video. Just for the bot to say that now I have to wait 24-48 hours for an email. Not great customer service or first time experience. Don’t think I will but from them again.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Dennis  L Nielsen Dennis L Nielsen
Farmer
Opened the box up & put together the needed parts , filled it with fuel - 40 to 1 as directed, pulled the rope start & recoil spring came apart , 1 pull ! . Finally after getting it put back together, it started on 3rd pull , went out & cut for 42 min . 1.5 tanks of fuel went through it & engine blew up , no compression in engine . Total waste of money !!! Very dissatisfied with the product !!!!
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Wayne Lyon Wayne Lyon
Self
I like the saw used it ran fine, now it wont stay running. Using the correct fuel ratio have the chocke set correctly, i am not sure why its not running???????
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Greg Fowler Greg Fowler
Chainsaw
I got it and put it together pulled it till I wore the dang string out and it never fired a time
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."

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