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VEVOR 58 cc Gas Chainsaw, 508 mm Gas Powered Chainsaw, 2.0 kW Power Chain Saw with Non-Slip Handle, Gas-Powered Chainsaws with Dual Fuel Tanks, For Wood Cutting, Tree Trimming, and Land Clearing

Customer Reviews for VEVOR 58 cc Gas Chainsaw, 508 mm Gas Powered Chainsaw, 2.0 kW Power Chain Saw with Non-Slip Handle, Gas-Powered Chainsaws with Dual Fuel Tanks, For Wood Cutting, Tree Trimming, and Land Clearing

58 cc

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Quentin Quentin
Never has worked
Won't rev up, won't restart after refilling with fuel. Local small engine shop said that the high adjustment is stripped/ bent so it will not hold position. Customer service is a hassle, requesting a picture. Not sure how someone would photograph such a problem.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Wayne Newell Wayne Newell
Chain saw
Hello both the small one don't work the pull cord will not wrap back up so who around my area works on them or use my warranty and send me two new ones please , I have bought a lot from y'all
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Wreed Wreed
Customer
Out of the box, easy to assemble and instruction were good. Started out good, compression made it a little difficult to pull start, it cut real well for about 20-30 minutes and wouldn't start again. You’ll wear yourself out trying to start it. You get what you pay for that’s for sure here. Overall it’s a crap saw.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Devaux Devaux
marco
58 cc
La motosierra no quiere arrancar. Ni siquiera después de tirar 100 veces en diferentes días, y no es un problema de suministro de gasolina. Tendré que llevarla a un taller para que la arreglen. The chainsaw won’t start. Not even after pulling it 100 times on different days, and it’s not a fuel supply issue. I’ll have to take it to a workshop to get it fixed. A serra de corrente não quer arrancar. Mesmo depois de puxar 100 vezes em vários dias, e não é um problema do fornecimento de gasolina. Vou ter de a levar a uma oficina para a arranjar.
0 people found this helpful
Customer Service Reply: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Stefan Stefan
.
58 cc
Fungerar inte. Följt instruktionerna men den tänder inte över huvud taget👎👎
0 people found this helpful
Customer Service Reply: Vi har mottagit ditt ärende och har fortsatt att kommunicera med dig om problemet. Vi begär för närvarande detaljerad information via e-post för att lösa det och väntar på ditt svar. Var säker på att vi kommer att följa upp tills det är helt löst – vänligen håll koll på svar på ärenden och e-postmeddelanden.
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Iban Iban
No funciona correctamente, no solucionan el problema.
58 cc
No funciona correctamente, 34 dias despues de la compra no la he podido utilizar, he tenido que posponer todo el trabajo. Me he comunicado varias veces y tardan una entre 4 y 6 dias en contestar. Las respuestas para nada solucionan el problema. Les he dicho que si no lo solucionan la quiero devolver... aun estoy esperando respuesta. Muy muy decepcionado con esta plataforma/marca. Un servicio posventa peor que pesimo, horrible. No me voy a arriesgar a comprar nada mas aqui. No lo recomiendo para nada, si lo que compras no funciona lo tienes crudo...estresante, perdida de tiempo...decepcionante
0 people found this helpful
Customer Service Reply: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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Sergio Lopez polo Sergio Lopez polo
Motosierra
58 cc
Los comentarios son negativos total eché una semana intentando solucionar el problema de la motosierra que no encendía al final tuve que repararla yo y ustedes cada vez que se les escribe al servicio de atención al cliente ponen una máquina que dice que no da localizado el pedido y que lo siente mucho que diga cuál es el problema es una vergüenza atendimiento al cliente para vender vending rápidamente pero para atender un problema ponen una máquina espero que mis comentarios se vean al igual que se ven los comentarios buenos
1 people found this helpful
Customer Service Reply: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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David Smyth David Smyth
Mr
58 cc
The chainsaw arrived very quickly, the trouble is it will not start. And now the customer service team are dragging their feet to replace the chainsaw or refund. Comparing the build quality to my other saws (Stihl & Husqvarna) the materials seem very cheap and flimsy, but I guess you get what you pay for. In this case a chainsaw that will not start and the stress of dealing with a slow or obstructive customer service process.
1 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Rome Rome
Tronçonneuse
58 cc
Machine ressu très rapidement,mes ne fonctionne pas.Le SAV est nulle ils ont rien fait pour moi je me retrouve avec une machine qui marche pas à 97€ .......Je suis pas contente 97€ dans le ........🤬
0 people found this helpful
Customer Service Reply: Bonjour ! Nous sommes sincèrement désolés d'apprendre que votre expérience avec notre service après-vente et notre service client n'a pas été à la hauteur de vos attentes, et nous prenons vos commentaires très au sérieux. Merci beaucoup de nous avoir fait part de votre expérience : votre avis est essentiel pour nous aider à résoudre ce problème et à nous améliorer. Nous avons constaté que le problème que vous avez signalé a été résolu par e-mail. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Doug Oliver Doug Oliver
I'll leave this blank..until my chainsaw issues are resolved.
So I was having high hopes for this saw. I have purchased the Vevor backpack leafblower and have had no problems with it. I purchased new 100% gas and a can of oil. Filled leaf blower and the New Vevor chainsaw. Started on 5-6 pull! Awesome. Ran saw like they said, half throttle first 15 or so cuts. Set it down. Start piling limbs. Go to start it, won't start. Finally get it started with choke on and go to cut and it would die. Pulled the plug out and checked it. Its clean. Check air filter it's good. Go to top it off with gas and notice big puddle of oil on the concrete. Top both of them off still doing same thing. Went to get the saw off the ground and my wife says "is that thing spraying gas out around the fuel cap"? Yep, sure enough. I've reached out to Vevor and the response I got was 1. You need to make sure it's got gas in it! 2. This chainsaw has an automatic oiler and is customary for it to leak a little. So, I did buy the extended warranty for this and all I get from them so far is "you got gas in it"? Y'all take this with a grain of salt. Hopefully they will refund or replace this thing. If not I'll go buy a Sthil. Tried to upload pics and videos but it won't upload.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.

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