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VEVOR 58 cc Gas Chainsaw, 508 mm Gas Powered Chainsaw, 2.0 kW Power Chain Saw with Non-Slip Handle, Gas-Powered Chainsaws with Dual Fuel Tanks, For Wood Cutting, Tree Trimming, and Land Clearing

Customer Reviews for VEVOR 58 cc Gas Chainsaw, 508 mm Gas Powered Chainsaw, 2.0 kW Power Chain Saw with Non-Slip Handle, Gas-Powered Chainsaws with Dual Fuel Tanks, For Wood Cutting, Tree Trimming, and Land Clearing

58 cc

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Isaac Galvan Isaac Galvan
chainsaw
chainsaw  2
I am trying to return this chainsaw because it will not start I've done everything as instructed with the included instructions to no avail. I've been trying to send a customer support image but every time I take a picture it says file format not accepted. they have me going in circles to return this chainsaw which is clearly defective because in my 15 years of experience I've never had this problem. I did follow any and all instructions used the correct gasoline ratio and chainsaw oil I even checked the spark plug everything's fine but the chainsaw will still not start. this is not my first product from Vevor and I'm usually very satisfied with their products unfortunately this chainsaw is no good and I will be asking for a refund if I can get through to customer service somehow.
13 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Albert Robinson Albert Robinson
Vevor 62cc 20” chainsaw
Vevor 62cc 20” chainsaw 2
Just received the chainsaw today. Followed the instructions, set it up and started it. Oil was leaking like a sift out of the bottom. It seemed liked it started easy enough and ran good, however it must have came defective or there is a crack or gasket issue. I am returning the item and getting a refund. Now I see why it was only $115.00 cheaply made.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Mike love Mike love
Home use
Home use 2
I used this saw 20inch about 2 hrs.. next time tried to use will not start.. won't even turn over. Still NEW...
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Heather Heather
Ugh, Assembly required!
Chainsaw probably would be great, but who knew it had to be assembled. This isn’t mentioned anywhere in the description. No one expects to get a chainsaw and pieces.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Paul Paul
Business owner
Worked great for three days then the starter cord snapped
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Bryce Bryce
Arborist
Kind of a junk saw. It does run pretty well and the chain is sharp but it really lacks in power to actually cut wood. Would be decent to haul around on a four wheeler to clear the occasional branches from a trail but I wouldn’t want to use it up in a tree unless my Stihl 193t was broken.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Colten Colten
Chainsaw
It was good chainsaw for the price but the pull start broke on me tried to get a replacement for but couldn’t said that it was out of stock couldn’t get one so they just offered a refund for 50 dollars
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Jim Thompson Jim Thompson
Owner
Missing bolts for dogs......file too small for the chain.....Jim Thompson
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Dusty Dusty
Chainsaw
It runs very rough when cutting into a tree definitely just needs a tuneup but other than that I mean the price for what you get it’s well worth it
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality, and we are always working to improve. If there is anything specific you feel could be better, or if you need further assistance, please visit our "Contact Us" page, which you can find in the bottom navigation bar of our website.You can submit a ticket there, and our customer support team will reach out to you via email with updates until your concern is fully addressed.
Modista Modista
Madame
58 cc
Bonjour, je me permets de vous alerter sur la très mauvaise qualité de la chaîne. Obligation de la raffuter en permanence. Il en est de même en ce qui concerne la qualité de la lime d'affûtage.
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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