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VEVOR 58 cc Gas Chainsaw, 508 mm Gas Powered Chainsaw, 2.0 kW Power Chain Saw with Non-Slip Handle, Gas-Powered Chainsaws with Dual Fuel Tanks, For Wood Cutting, Tree Trimming, and Land Clearing

Customer Reviews for VEVOR 58 cc Gas Chainsaw, 508 mm Gas Powered Chainsaw, 2.0 kW Power Chain Saw with Non-Slip Handle, Gas-Powered Chainsaws with Dual Fuel Tanks, For Wood Cutting, Tree Trimming, and Land Clearing

58 cc

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Dan Dan
Chainsaw's tensioner system did not work, saw unusable
They sent a chainsaw with a bad chain tensioner where the hole in the guide bar does not line up with the tensioner screw. Due to this issue you simply cannot tighten the chain properly. I sent vevor all the photos of the issue and they simply keep giving me vague instructions how to use the chainsaw, I'm an experienced chainsaw user for many years and know a faulty saw when see one. They simply don't want to honor their return policy. I will not buy any power equipment from vevor again based on this experience.
5 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Matheo Matheo
Fonctionne pas
La tronçonneuse ne veut pas démarrer….
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Rob Iaropoli Rob Iaropoli
Lousy customer service
Vevor sent me a defective chainsaw. Right out of the box I had trouble assembling it due to a cover issue. The brake was stuck and didn't work either. I wanted to send it back for a refund and instead of telling me where to send it back to they have me waiting for a repair ticket.... I will never buy anything from this company again
0 people found this helpful
Customer Service Reply: Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations. We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible. In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
Donald Hummel Donald Hummel
Will Not Start Right Out of The Box
Have not gotten it started. Sent video of attempt to start. I am waiting for customer service and technical department to figure out what we are going to do. I am not upset. I understand things happen. This rating could be changed based in how Vevor handles this situation.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
stolen the same day it was delivered before seen stolen the same day it was delivered before seen
stolen - never recieved
never received but deliver guy had pictures??? We live 300 yards from the road in the woods on our own gravel driveway. Neighbors are very trustable (Doctors, retired 80 plus very helpful friends, ...). Nothing out of place, but no chain saw. Went to Rural King and bought a chain saw. That chain saw is still around with no problems. Now I have trust issues with Vevor. Will NOT be ordering any more.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely apologize for the inconvenience and the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process.In the meantime, we have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Ernest Osmer Ernest Osmer
Mr.
It’s a good looking saw, but it won’t start. Right out of the box, it won’t start. I followed directions and having proper fuel mix in the saw. Nothing! I pulled and pulled, choked and un-choked. Still nothing. I checked everything. The plugs not getting wet, so somewhere the fuel is not being pumped into the carburetor. I’ve been running saws since I was 10 yrs old. I’m nearly 60 now. Never have purchased a new saw that wouldn’t start, or one I could figure out.
1 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Doesn't work, never worked, Vevor no help Doesn't work, never worked, Vevor no help
Useless
Received the chainsaw and assembled it. Followed the directions with the correct fuel mixture and start up procedure. Chainsaw wont even try to turn over. I bought a new sparkplug and that didn't work either. Contacted Vevor, sent a video of me following their start protocol and still wont start. I have asked for a replacement or how to return numerous times and all I get is the same reply of the startup procedure. Website says that have a refund policy that protects against malfunction/defect. Will not be buying anything from Vevor moving forward
0 people found this helpful
Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Ivan Ivan
No vale para nada
40 cc
No arranca cuesta una barbaridad, cuando arranca va bien pero de repente se para y deja de funcionar y no hay manera de volver a que arranque.. yo no la volvería a comprar Usada en 4 árboles y no hay dios que la arranque
0 people found this helpful
Customer Service Reply: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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John John
Don’t buy this saw
Haven’t been able to start it since it was shipped to me from vevor . In the first 3 pulls the pull cord cut a hole through the side casing and cut the pull cord in half . So I replaced the pull cord . It kept cutting the side casing and 3 pulls later this saw was unstartable again .
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Brett Alexander Brett Alexander
Do not waste the time or money
Starts right up, no way what a piece of garbage . And this is where I placed it in the garbage can .
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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