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VEVOR Handrails for Outdoor Steps, 5 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete Steps & Porch & Deck, Black Retro Arch

Customer Reviews for VEVOR Handrails for Outdoor Steps, 5 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete Steps & Porch & Deck, Black Retro Arch

5-6 Steps 1 x Black

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GARY H GARY H
Terrible instructions
5-6 Steps 1 x Black
This is a hard one to comment on. It took me 3 long hours to put the 50 or so parts together( it was short a few bolts). The instructions were to say the least...TERRIBLE. There were about 20 words and a dozen pics. I guess that the end results MAY have overshadowed the long procedure it took to get there. It's very sturdy. BUT I WOULD NOT PURCHASE IT AGAIN
0 people found this helpful
Jessica Morrow Jessica Morrow
Railings
5-6 Steps 1 x Black
Missing a main component. Takes forever to get through to someone and days for them to answer . Eventually got a refund.
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Mike Barrett Mike Barrett
Homeowner
5-6 Steps 1 x Black
I couldn't find a matching rail system for the rest of m my deck on your website. I ended up hiring a contractor. I s hoping to do the entire thing myself.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Nadeem Azhar Nadeem Azhar
Ok
5-6 Steps 1 x Black
Sturdy rail however already hot rust on couple of areas. See images attached
1 people found this helpful
Brenda Kelsey Brenda Kelsey
Bad drill bit
5-6 Steps 1 x Black
Love railing but drill bit was for a hammer drill. The everyday person does not own one. Put a regular masonry bit for a drill in it.
0 people found this helpful
BigfootC BigfootC
Looks good but you need mechanical skills to install
3-4 Steps 1 x Black
This product looks good. However, the instructions are a bit lacking. There were 8 washers included but no instructions on where they go. They also provide a concrete drill bit if you are using the included concrete anchors however it has a square chuck end which ends up mounting off centre in the 3 jaw chuck of my hammer drill. Had to purchase a 10mm concrete drill for this job (cost an extra $18)
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
KMacburg KMacburg
Retuning item shipping issue
3-4 Steps 1 x Black
I am waiting to return this as I am confirming to not pay shipping it did not fit and came in a badly destroyed box. Please advise that my shipping is paid
0 people found this helpful
leojed leojed
get the right drill bit
1-2 Steps 1 x White
did not come with a drill bit so had problems getting it to fit properly
0 people found this helpful
suz suz
Hardware missing
2-3 Steps 1 x Black
Good thing we ordered three sets. It took three sets of hardware to complete the job some parts were missing and some others had extra. But overall, the handrails are nice.
0 people found this helpful
Susan Ann Speakman Susan Ann Speakman
Shorter rail
3-4 Steps 1 x White
This rail was shorter than the other 3xrails we ordered
0 people found this helpful

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