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VEVOR Handrails for Outdoor Steps, 5 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete Steps & Porch & Deck, Black Square Tube

Customer Reviews for VEVOR Handrails for Outdoor Steps, 5 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete Steps & Porch & Deck, Black Square Tube

5-6 Steps 1 Piece

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Broken Parts Upon Arrival
2-3 Steps 1 Piece
Broken Parts Upon Arrival 2 Broken Parts Upon Arrival 2 Broken Parts Upon Arrival 2 Broken Parts Upon Arrival 2
Upon arrival of the package, it was already torn open. Opening the box further, we noticed that the pieces are dented and broken. It's not usable.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Gary J Austin Gary J Austin
More difficult to install than other brands
2-3 Steps 2 Pieces
These rails are sturdy and look good, but they are far harder to install than other brands. I bought another brand for another set of steps, and those had screws that held the top and middle rail to the posts. There you loosely put the screws in, set the posts, and tighten everything up. For these the top and middle rails are held in by self tapping metal screws. This greatly complicates getting the posts in the right place and getting everything assembled. They do give you all the tools to install, including all the drill drivers for the bolts. That was a nice surprise.
0 people found this helpful
Sandra Kerkhoff Sandra Kerkhoff
Idee Sehr gut! Umsetzung und Quantität optimierbar.
1-2 Steps 1 Piece
Idee super! Schade, dass es auf den Bildern so aussieht, dass er auch auf gerader Fläche funktioniert. Klappt nur bei einer Stufe. Besser wäre wenn der Handlauf so konzipiert wäre, dass man ihn dauerhaft verstellen, anpassen und befestigen könnte. Leider Beschichtung nicht so top. Viele kleine Macken. Wahrscheinlich sinnvoller als Idee in Edelstahl gebürstet.
0 people found this helpful
Tom Woodruff Tom Woodruff
Mr
1-2 Steps 1 Piece
This is for an exact set of stairs. My stairs were a little taller than normal. Because of this it made installation difficult
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Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Charles Smith Charles Smith
Owner
2-3 Steps 2 Pieces
Worked very well for my needs
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Thank you for your valuable feedback,it helps us improve and continue serving you better."
sheron clady sheron clady
Ms.
1-2 Steps 1 Piece
The railing was off and dented!
0 people found this helpful
Frank Frank
Customer
2-3 Steps 2 Pieces
You show the railing on temps and level but when using on the level part of my steps the bottom bar is too short.
0 people found this helpful
Customer Service Reply: Dear valued customer, thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team.
H. Kaczmarski H. Kaczmarski
Sturdy enough ...
4-5 Steps 1 Piece
... when installed, but a real pain to assemble. Railing uses long connector nuts, a challenge to connect to the opposite side bolt; through bolts with acorn nuts would be way easier for assembly. Instructions are worthless. Railing has drywall screws for fastening to wood where 1/4" bolts would actually hold the railing firmly. Very few 5/6 step iron railings available, but worth the effort to shop around.
0 people found this helpful
Wolfgang Hartelt Wolfgang Hartelt
falsche Bohrungen, am Ende eingedrückter Handlauf
4-5 Steps 1 Piece
Wir waren mit dem Geländer nicht zufrieden. Die vorgebohrten Löcher waren an den Haltestangen in unterschiedlichen Höhen angebracht, sodass die Querstande nicht horizontal ist. Allerdings kam uns der Kundenservice mit einer Gutschrift entgegen.
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Customer Service Reply: Hallo! Es tut uns sehr leid, dass Sie mit unserem Kundendienst unzufrieden waren, und wir nehmen Ihr Feedback sehr ernst. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben – Ihre Rückmeldung ist uns sehr wichtig, um dies zu beheben und uns zu verbessern. Wir haben festgestellt, dass das von Ihnen gemeldete Problem per E-Mail gelöst wurde. Wir freuen uns, dass Ihr Anliegen so schnell bearbeitet wurde. Sollten Sie weitere Fragen haben, können Sie sich jederzeit gerne wieder an uns wenden.
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Leycuras Leycuras
Rampe
2-3 Steps 2 Pieces
Livré cassée
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Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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