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VEVOR Handrails for Outdoor Steps, 5 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete Steps & Porch & Deck, Black Square Tube

Customer Reviews for VEVOR Handrails for Outdoor Steps, 5 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete Steps & Porch & Deck, Black Square Tube

5-6 Steps 1 Piece
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Customer Reviews

4 Out of 5
Based on 319 reviews
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rose rose
De mettre mettre une notice en français
5-6 Steps 1 Piece
Très bonne qualité du produit, livraison rapide mais produit difficile à monter car pas de notice en français. Tout en anglais
0 people found this helpful
Sheryll Brown Sheryll Brown
Mrs
5-6 Steps 1 Piece
I received the handrails but one end was damaged and the caps were smashed inside of it. I did email customer service but had no response. So now water will get into the railings.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Stephen Stephen
installer
5-6 Steps 1 Piece
END POLES tops are not bevel toward to the center
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Also, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding."
James Gill James Gill
Railing
5-6 Steps 1 Piece
Can't review, FedEx delivered it to someone else and has not been able to find it. I haven't heard back from FedEx ex. You may want to switch delivery companies.
0 people found this helpful
Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.

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