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VEVOR Water Distiller, 1 L/H, 750W Countertop Water Purifier with Dual Temp Display, 4L Distilled Water Maker with 0-99 H Timing,  Glass Carafe Cleaning Powder 3 Carbon Packs Equipped, FDA Approved Si

Customer Reviews for VEVOR Water Distiller, 1 L/H, 750W Countertop Water Purifier with Dual Temp Display, 4L Distilled Water Maker with 0-99 H Timing, Glass Carafe Cleaning Powder 3 Carbon Packs Equipped, FDA Approved Si

Silver

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237 Reviews
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dora dora
d
I've bought 3 of these for family members but one of them broke after only a few use unfortunately. i couldn't complete the warranty process was too complicated unfortunately.
1 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. Thanks again for your valuable input! So sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! Also remember that you can contact our Live Chat or our email customer support, to assist you!
José Luis José Luis
usuario
Llevo usándolo como un mes. Funciona bien pero tengo dos comentarios desfavorables, el primero que traerlo a Canarias cuesta 70 euros, y el segundo que se está picando (puntitos de óxido) el fondo del vaso.
0 people found this helpful
Customer Service Reply: Hola. Gracias por comunicarse con nosotros y compartir sus inquietudes. Lamentamos que haya tenido una mala experiencia con nosotros. Le recomendamos que visite nuestro sitio web y navegue hasta la página "Contáctenos", donde podrá encontrar varias formas de comunicarse con nuestro dedicado equipo de atención al cliente. Nuestros profesionales están bien capacitados para ayudarlo y trabajarán diligentemente para brindarle una solución satisfactoria.
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Lefevre Emma Lefevre Emma
Chouette produit mais sans notice en français !
Chouette produit mais sans notice en français ! La législation l'oblige pourtant... C'est tellement rassurant en tant que client. Dommage, mais du coups j'ai mis du temps à le démarrer après mon achat.
0 people found this helpful
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Denice Dillon Denice Dillon
Ms
I got to use it for about a week. The cord blew on it. This is the second machine I've got where the cord blew up. It wasn't wet, I am extremely cautious about that. So I don't know why this keeps happening. Last time it happened they offered to send me replacement parts That I never received. I'm not even going to bother trying this time. Just have to order a 4th one now and hope this one works.
4 people found this helpful
Ulpiano Ulpiano
Mal servicio posventa
El aparato resultó dañado en su placa interna (soy técnico electrónico) y el servicio posventa no contestó una sencilla pregunta sobre el valor de una resistencia quemada, no contestaron a la pregunta y prometieron mandar la plaquita interna completa sin cargo: nunca la mandaron. El servicio posventa tiene muy buenas palabras pero NO cumplen. Al final sin responder una sencilla pregunta ni mandar la placa prometida me reembolsan 32 € por una aparato que me costó mas de 100 € y que no ha durado ni seis meses.
1 people found this helpful
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sminu sminu
Product is not durable
Silver
This works only till its warranty. I will not buy again from vevor.
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Luis Luis
Mr.
Used it for a couple of months, and the heating filament is busted. Looking for a way to remove and change the filament.
2 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Kirsty Kirsty
Ms
Silver
Used this 3 times and the inside of the distiller is already rusty. Also the glass jug was faulty when it arrived, i emailed and no one even responded to me. The glass jug metal ring spins around and makes it dangerous to pour from the jug as the jug moves as you hold it. DONT WASTE YOUR MONEY. NOT HAPPY
1 people found this helpful
Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
MR MR
Stopped working after a few weeks
Apparently it’s a circuit board issue, but customer service has been impossible to deal with. It’s been weeks and the issue has yet to be resolved. I have never experienced this before, extremely disappointed.
3 people found this helpful
David David
Envio lento, olor a plástico y óxido en el primer uso
El envío fue lento, más de una semana de espera. El equipo huele muchísimo a plástico cuando está en funcionamiento y ya están apareciendo picaduras de óxido en el primer uso.
0 people found this helpful
Customer Service Reply: Dear customer,
Thank you for sharing this feedback with us.

We are very sorry to hear that you weren’t happy with your product.
We can see that you are already in contact with our Support Team, and we hope we’ll be able to find a satisfactory solution for you.

Have a great day,
VEVOR Team
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