Customer Reviews for VEVOR Concession Window 48"x36", Aluminum Alloy Food Truck Service Window with 4 Horizontal Sliding Windows & Awning Door & Drag Hook, Up to 85 Degrees Serving Window for Food Truck Concession Trailer

The windows leak from the hinges. I contacted VEVOR about the issue and they never got back to me, or tried to resolve the situation in anyway. The windows look great, and fit well they seemed like good quality until the leaking issue.

I knew the product would be cheap, based on the price, but this is far below my expectations. The first box sent was not properly packaged and was damaged. They offered me $120.00 refund if I kept the damaged product! This is for a food truck with strict requirements on mesh to avoid bugs in the trailer so the mesh being damaged and outside of the track is not a small inconvenience…it defeats the entire purpose of the product. The second window was sent and appears to be damaged free but no compensation was offered for my time or inconvenience. I even have to dispose of the damaged window myself. I kept re-escalating requesting compensation and was provided with a sarcastic message back stating “I’m sorry we resolved your compliant by sending you a new window, no further compensation will be offered.” The company clearly sent me an open box item the first time and only offered me a partial refund to keep it and then sends a replacement that was finally properly packaged but no offer to make it up to the customer. Poor quality product and even worse customer service.

arrived broken

can not give a review have not recevied product