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VEVOR 40 cc Gas Chainsaw, 355 mm Gas Powered Chainsaw, 1.3 kW Power Chain Saw with Non-Slip Handle, Gas-Powered Chainsaws with Dual Fuel Tanks, For Wood Cutting, Tree Trimming, and Land Clearing

Customer Reviews for VEVOR 40 cc Gas Chainsaw, 355 mm Gas Powered Chainsaw, 1.3 kW Power Chain Saw with Non-Slip Handle, Gas-Powered Chainsaws with Dual Fuel Tanks, For Wood Cutting, Tree Trimming, and Land Clearing

40 cc

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Randall ogdon Randall ogdon
No start
My son bought one and liked it so I decided to by one and have never been able to get it start. Tryed to go through return process no luck guess I will throw in junk pile
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Doug Graham Doug Graham
It came broken obviously no quality control.
It came from the factory broken. The fuel filter was detached and rolling around in the gas tank. I've been messaging vevor to get a refund and a non broken one for over a week. It seems like I'm going in circles and they want to try and not refund the item. I would like a new saw and a return label, but I cant seem to get that even after I sent this picture. Oh wait I cant add the picture here due to their photo requirements. I would give an honest review but I cant even try this paper weight, or seem to get it replaced so I can properly review it.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Justin Sprague Justin Sprague
62 cc chainsaw
The pull cord recoil spring broke before I could get to start it after 10 pulls so can't give any other information about it
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
christopher christopher
great at first
after 3 times of usage wont cut doesnt run full throttle, changed gas sharpened chain. nothing
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Charlie Charlie
Chainsaw Owner
Spent almost 90 minutes attempting to start this thing, following the instructions to the letter. No luck. Haven't got a clue how well it cuts since it won't start.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
ECR ECR
MALA CALIDAD
25 cc
La palanca de mano del freno fue mal desde el primer momento tuve que anular todo el sistema, el aceite de la cadena consume una barbaridad y la cadena no me duro ni para cortar un pino, he pedido otra cadena ya que tras quince minutos de intentar lijarla ni se inmuto. Yo solo la queria para un uso y tenerla para un futuro si me hace falta, en definitiva la use media hora pero dedique más de una en arreglarla para poder usarla.
0 people found this helpful
Customer Service Reply: Le ofrecemos nuestras más sinceras disculpas por las molestias causadas por nuestro producto. Comprendemos plenamente la frustración que puede ocasionar un mal funcionamiento durante su uso. Nos comprometemos a resolver este asunto con prontitud. Le enviaremos una actualización sobre su problema por correo electrónico; por favor, revise su bandeja de entrada para obtener más información.
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Matt  Higginbotham Matt Higginbotham
Zero customer service. Don't buy
Saw leaks fuel. No big deal,right? Wrong. No customer service. Cant return. Nothing but running in cyber circles . Buying from Vevor is a as is where deal.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Cristopher Buckles Cristopher Buckles
Did not receive
I did not receive the chainsaw and had to request a refund. Vevor did refund my money promptly.
0 people found this helpful
Customer Service Reply: We’re glad to see that the matter was resolved promptly through our email communication. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Zach rackers Zach rackers
Leaks oil.
Saw leaks oil horribly and won’t stay running. Manual says not to adjust carb and to take to service center. I love my other Vevor products. Just not this one.
0 people found this helpful
John Polasini John Polasini
Junk
1st pull of the rope the spring broke. They sent a new rope. 2 nd time it cranked the motor seized. Junk junk junk. Heck no I wouldn’t recommend and I knew better.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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