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VEVOR Swimming Pool Ladder, 4-Step Double Handrails Stair with Non-slip Heavy Duty Steps, Load Capacity 181.4 kg, for 1219.2-1371.6 mm Inground & Above-ground Pool of Any Decking Surface, Milk White

Customer Reviews for VEVOR Swimming Pool Ladder, 4-Step Double Handrails Stair with Non-slip Heavy Duty Steps, Load Capacity 181.4 kg, for 1219.2-1371.6 mm Inground & Above-ground Pool of Any Decking Surface, Milk White

4 Steps White
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4 Out of 5
Based on 124 reviews
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124 Reviews
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George w reither iii George w reither iii
CEO
4 Steps Taupe
The whole thing snaps together, except for a few screws to hold the railing in place, which isn't a bad thing, but the whole back section with the top step, detached from the section with the three bottom steps while it was in the pool. Feels pretty sturdy though when it's together. I think it may come apart again with more use. I need to figure out a way to prevent that, which I shouldn't have to do. Shipping was very fast, a couple days. It looks nice, but I can't give it more stars unless the design of it gets updated.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for your feedback on your concerns. We apologize for any inconvenience. For further support, visit our "Contact Us" page online—find it in the bottom navigation bar. Submit a ticket here for unresolved problems, and our after-sales team will work promptly to resolve them. Thank you for your understanding.
Juan González Perea Juan González Perea
Sr.
3 Steps Taupe
La escalera viene con una pieza dañada, solo estaba bien embalado los laterales de la escalera. ¿Como podemos solucionarlo?? No puedo cargar la imagen porque con tan poca resolución no se aprecia Un saludo y espero su respuesta
2 people found this helpful
Customer Service Reply: Hemos observado que el problema que reportó se resolvió mediante comunicación por correo electrónico. Nos complace que su problema se haya solucionado con prontitud. Si tiene alguna otra pregunta, no dude en contactarnos nuevamente.
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Thibault Thibault
Catastrophique
5 Steps
À plié au niveau des plots d’encrage au sol dewka premier utilisation ! Une catastrophe
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Mark walker Mark walker
Silverwings Quinta de Santa Rita Ferreira do Alentejo 7900-190Beja
5 Steps
Not happy at all ladder never arrived from delivery company.asked if you could resend you said no and will send a refund.refund was LESS than I paid.and my guests couldn’t use the pool (NOT HAPPY AT ALL) Don’t know to order again. 😟
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Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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