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VEVOR Ivy Privacy Fence, 1 x 4m Artificial Green Wall Screen, Greenery Ivy Fence with Mesh Cloth Backing and Strengthened Joint, Faux Hedges Vine Leaf Decoration for Outdoor Garden, Yard, Balcony

Customer Reviews for VEVOR Ivy Privacy Fence, 1 x 4m Artificial Green Wall Screen, Greenery Ivy Fence with Mesh Cloth Backing and Strengthened Joint, Faux Hedges Vine Leaf Decoration for Outdoor Garden, Yard, Balcony

1 x 4 m
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Customer Reviews

4 Out of 5
Based on 188 reviews
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133 reviews
Michael A. Gardner Michael A. Gardner
Never Received Paid in Full Order
1 x 5 m
The poor rating because we never received our order. Their delivery company OnTrac did not bring our package to our front door or even our front porch but rather left our package at the street according to their photo. OnTrac dies not have a telephone number that I could find and there e-mail customer service is horrible. OnTrac told us to deal either the shipper, Velor, but Velor would not help us. Again — We never received our order!
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Customer Service Reply: We sincerely apologize that you haven’t received your package yet.We have created a ticket for you to follow up on this issue. We will immediately verify the delivery status with our logistics team and update you via email/ticket as soon as we have information. Thank you for your patience while we resolve this.
Mrs H Mrs H
Poor quality, terrible refund process
The product is not made according to the brand's normal high quality standards. The stitching is clumsy and will not withstand strong winds. The leaves come off too easily. I tried to return the product on the day I received it and was told I can't return it and that they will only refund less than 10% of the original cost. Do not recommend this at all
0 people found this helpful
Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Doron Doron
Do not buy this one buy the one with the mesh backing
96 x 72 in
I bought two rolls of the icy with the mesh backing amazing product so far. Bought this one with out it by accident. Horrible stuff, see through and during installation the leaves kept falling off. It will do the trick but it really isn’t very good buy the one with the mesh backing
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Customer Service Reply: Dear valued customer, Thanks for sharing your concerns. We apologize for any trouble this has brought you. For further help, visit our online "Contact Us" page, located in the bottom navigation bar. Submit a ticket there for unresolved matters, and our after-sales team will resolve them promptly. Thank you for your understanding.

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