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Heavy Duty Tile Cutter 3/5inch Cap 31inch Blue w/ Precise Laser Positioning Single Rail

Customer Reviews for Heavy Duty Tile Cutter 3/5inch Cap 31inch Blue w/ Precise Laser Positioning Single Rail

Customer Reviews

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Juan Juan
Albañil
1200 mm None
Tengo q decir q está máquina cortadora de azulejos me duró casi nada q condiciones se curvaron las barras en nada casi en el rimer baño la tengo nueva pero no corta recto
0 people found this helpful
Customer Service Reply: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Hermi Hermi
Ohne
Führungsschiene ist nicht stabil genug. Wenn man die Fliese mit dem Hebelarm brechen möchte, geht das nur am vorderen Ende. Bei mittigem Versuch zu drücken, biegt sich die obere Führungsschiene nach oben, man kann keinen Druck ausüben.
0 people found this helpful
Customer Service Reply: Wir haben ein Ticket für Sie erstellt, um den Status Ihres Anliegens zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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Frank Frank
Customer
This was the worst buying experience I have ever had from a company. I received an order in which this item was definitely a repackaged item. The item was not in the original wrapper, and the additional items that came with it, were just thrown in the box. The box was also ripped in many different places and pieces were missing, and you can tell it wasn't from shipping. When I tried reaching out to the company, they had no one to talk to...you just have to keep sending email messages, which I can assume no one reads or cares about. It was a very bizarre system they were using to communicate. Every time I sent a message, it kept responding with "They were closing my ticket". I finally gave up o the whole process, and now they ask me to comment....This is bizarre!!!!!! I suggest to not buy anything from this company.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Martin Martin
Tile cutter
1200 mm None
I choose this cutter beacuse it looked as much rigit as possible, unfortunately these two bars are just flexing too much to make constant presssure along whole 120cm cut, also the laser is unusuable because is impossible to align with the cutting wheel, there is casted nipples which direct the laser position with the cutting line, you can only move it in the angles, for delivery and price 2 stars
0 people found this helpful
Customer Service Reply: We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved—please monitor ticket replies and email alerts.
Anthony Anthony
Très déçu
1200 mm Yes
Bon a ce prix là ..... Une catastrophe pour des grand carreaux.... De temps en temps il ce coupe bien mais c'est rare je suis très déçu.
0 people found this helpful
Customer Service Reply: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Vos commentaires sont précieux et nous aident à nous améliorer. Merci encore pour votre contribution !
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Juan Juan
Defectuoso
1200 mm Yes
La máquina está mal ensamblada, corta torcido, no saca tiras finas...Un desastre
0 people found this helpful
Customer Service Reply: Hemos recibido su ticket sobre este problema. Nuestro equipo de atención al cliente se pondrá en contacto con usted en un plazo de 24 horas y le ayudará hasta que se resuelvan todas sus necesidades. Esté atento a las respuestas a los tickets y a las notificaciones por correo electrónico.
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Alejandro Alejandro
7 meses de uso
1200 mm Yes
Pues tras siete meses de uso puedo decir k deja mucho que desear para el formato 120 porcelánico va bien pero para otros de cerámica de 40 por ejemplo deja mucho que desear no parte bien no corta cuando va a media guía por k la misma guía se cirba hacia arriba y no ejerce fuerza en fin vale para algo puntual para herramientas profesionales no es de buena calidad...
0 people found this helpful
Customer Service Reply: Hemos observado que el problema que reportó se resolvió mediante comunicación por correo electrónico. Nos complace que su problema se haya solucionado con prontitud. Si tiene alguna otra pregunta, no dude en contactarnos de nuevo.
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Erica Erica
Not sturdy enough
1200 mm None
Don’t wast your money on this. It’s too flimsy. For large tile rip cuts, you will end up breaking so many pieces of tiles that will cost way more than you would save from a cheap tile cutter.
1 people found this helpful
Customer Service Reply: Dear valued customer, Thank you sincerely for taking the time to share your concerns with us. We deeply regret that your experience has fallen short of our standards, and we want to assure you that your feedback is being taken very seriously. To ensure your issue is resolved promptly, we recommend heading to our "Contact Us" page on the website. Thank you for your patience as we make this right.
Jim Burns Jim Burns
Mr
1200 mm
Poor design. There is a 2 inch piece of rubber near the top of the cutter which allows you to snap the tile however every time I tried to cut a 48 inch tile the cutter would get stuck causing a jagged section on the cut.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for letting us know about your concerns. We apologize for the trouble caused. For further assistance, please visit our "Contact Us" page online; you’ll find it in the bottom navigation bar. Submit a ticket there for unresolved issues—our after-sales team is standing by to help promptly. Thank you for your patience.
Erik Erik
Owner
1200 mm Yes
Not very well constructed and flexes too much while scoring. Breaks tiles before score is even all the way across. I have had many of these type of cutters before and this is subpar.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you sincerely for taking the time to share your concerns with us. We deeply regret that your experience has fallen short of our standards, and we want to assure you that your feedback is being taken very seriously. To ensure your issue is resolved promptly, we recommend heading to our "Contact Us" page on the website. Thank you for your patience as we make this right.

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