Customer Reviews for VEVOR 32 Note Glockenspiel Xylophone Bell Kit, Percussion Instrument with Mallets, Drum Sticks and Carrying Bag, Professional Glockenspiel Xylophone Percussion Instrument Set for Adults & Students
32-Key Xylophone Set
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Pink Practice drum missing. Customer service seems to not want to correct this issue after I was embarrassed giving an incomplete gift for Christmas.
32-Key Xylophone Set and Adjustable Stand
I bought this as a Christmas gift. It was easy to put together and sounds pretty good. However, I can only give one star after the receiver of the gift, using the instructions, realized the practice drum was missing. I told them it wouldn't be a problem as I was sure Vevor customer care would just send the piece. I have contacted them more than three times now but they play stupid and just keep repeating the fact that I received the package in October. I have explained multiple times that I DID receive the package but the drum is missing. Nevertheless they continue to repeat I received the package in October and completely ignore the fact that the drum was missing. I sent them a photo of the description online AND the instruction manual that BOTH show a practice drum is included. The disappointment the child suffers for an incomplete gift and NO CORRECTIVE ACTION is beyond embarrassing!
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